Insurance Customer Care Specialist - Policy Support

State Farm; Kentucky; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Job summary

State Farm is seeking a Customer Service Representative for an Agent Team Member position in OH. You will build relationships, provide prompt, friendly service, and support clients through policy changes, billing questions, and claims inquiries.

You should be outgoing, detail‑oriented and team‑minded, with strong communication skills and a willingness to obtain required Property and Casualty and Life/Health licenses through the agency.

Qualifications

• Excellent communication skills - written, verbal and listening.
• Self-motivated and proactive in solving problems.
• Detail oriented with strong organizational skills.
• Dedicated to customer service and satisfaction.
• Ability to work effectively in a team environment.
• Able to multi-task and manage competing priorities.
• Strong ability to relate to customers and understand needs.
• License requirements: Property and Casualty license and Life/Health license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing clarification.
• Use a needs-based review process to educate customers about insurance options.

Skills

Excellent communication

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Team oriented

Multi-task

Relate to customer

Job description

State Farm is seeking a Customer Service Representative for an Agent Team Member position in OH. You will build relationships, provide prompt, friendly service, and support clients through policy changes, billing questions, and claims inquiries.

You should be outgoing, detail‑oriented and team‑minded, with strong communication skills and a willingness to obtain required Property and Casualty and Life/Health licenses through the agency.