Customer Relations & Growth Advocate | Flexible Schedule

Aaron Richards - State Farm Insurance Agent; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

PTO

Training & development

Dental insurance

Health insurance

Vision insurance

Job summary

Aaron Richards - State Farm Agent is looking for a Customer Relations Representative to deliver exceptional client experiences and support the local community with insurance inquiries. You will handle inquiries, coordinate with the team, and strive to anticipate and meet customer needs.

The role emphasizes empathy, accuracy in client records, and a proactive approach to service, with opportunities for growth in a supportive office culture in Ann Arbor.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service experience

Ability to work under pressure

Job description

Aaron Richards - State Farm Agent is looking for a Customer Relations Representative to deliver exceptional client experiences and support the local community with insurance inquiries. You will handle inquiries, coordinate with the team, and strive to anticipate and meet customer needs.

The role emphasizes empathy, accuracy in client records, and a proactive approach to service, with opportunities for growth in a supportive office culture in Ann Arbor.