Customer Relations Emerging Talent Intern — Onsite Training & RideCo

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 24,000 - 34,000; Part time

Job summary

Metropolitan Transportation Authority (MTA) invites an Emerging Talent Intern to join the Paratransit Customer Relations team in Long Island City, NY. The role focuses on enhancing knowledge base content, improving agent support, and assisting with RideCo paratransit technology implementation.

The intern will contribute to documentation, training material development, and stakeholder collaboration to improve service quality and operational efficiency.

Qualifications

• Proficiency in Microsoft Office Suite is a must.
• Organizational, analytical and communication skills.
• Ability to work under pressure and prioritize tasks effectively.
• Detail oriented; able to work independently while being an active team player.

Responsibilities

• Enhance Genesys Cloud Knowledge Base articles by rewriting, organizing, and adding visual elements to improve clarity and usability.
• Review existing documentation to identify gaps, outdated content, and opportunities for improved agent support.
• Collaborate with call center leaders to understand common agent pain points and incorporate solutions into updated resources.
• Assist the Reservation Director with key tasks related to the RideCo paratransit technology implementation, including agenda preparation and follow-up items.
• Help monitor project milestones, capture progress updates, and track action items for the RideCo implementation.
• Support the development of updated call center training materials that improve agent engagement and information retention.
• Work with subject‑matter experts to ensure training content is accurate, relevant, and aligned with operational needs.
• Prepare visual aids, job aids, and quick-reference material that reinforce learning and enhance agent performance.

Skills

Organizational skills

Analytical skills

Communication skills

Attention to detail

Independent worker

Team player

Education

Graduate program GPA 2.8

Majors: PM, IT, Communications, Biz Admin, CS, Training & Development

Tools

Microsoft Office Suite

Job description

Metropolitan Transportation Authority (MTA) invites an Emerging Talent Intern to join the Paratransit Customer Relations team in Long Island City, NY. The role focuses on enhancing knowledge base content, improving agent support, and assisting with RideCo paratransit technology implementation.

The intern will contribute to documentation, training material development, and stakeholder collaboration to improve service quality and operational efficiency.