Emerging Talent: Customer Relations Intern (Spring)

Jobvite, Inc.; New York (NY); On-site; USD 26,000 - 32,000; Part time

Job summary

Jobvite, Inc. is seeking a Customer Relations, Emerging Talent Intern for an onsite spring internship in Long Island City, NY. The role focuses on supporting customer feedback processes, improving documentation, and aiding technology implementations.

The intern will enhance knowledge base articles, assist with RideCo paratransit technology deployment, and help develop updated training materials to strengthen agent performance. Must be enrolled in a graduate program with good standing.

Qualifications

• Must be enrolled in a graduate program and maintain good standing.
• GPA of at least 2.8 required for consideration.
• Strong written and verbal communication are essential.

Responsibilities

• Enhance knowledge base and documentation for customer relations processes.
• Support RideCo paratransit tech implementation with agenda planning and follow-ups.
• Assist in updating call center training materials and resources.
• Collaborate with call center leaders to address agent pain points and improve support materials.
• Prepare visual aids and quick-reference materials to assist agents.

Skills

Microsoft Office Suite

Organizational skills

Analytical skills

Communication skills

Work under pressure

Attention to detail

Team player

Education

Graduate program GPA 2.8+

Tools

Microsoft Office

Job description

Jobvite, Inc. is seeking a Customer Relations, Emerging Talent Intern for an onsite spring internship in Long Island City, NY. The role focuses on supporting customer feedback processes, improving documentation, and aiding technology implementations.

The intern will enhance knowledge base articles, assist with RideCo paratransit technology deployment, and help develop updated training materials to strengthen agent performance. Must be enrolled in a graduate program with good standing.