Customer Relations Coordinator

Flambeau, Inc.; Sharon Center (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Life insurance

Job summary

Flambeau, Inc. in Ohio is seeking a Customer Relations Coordinator to be the main link for Automotive, Fluids, and Industrial Division customers. You will manage orders from start to finish, ensure timely communication, and support internal teams to keep operations running smoothly.

You will use ERP/order-entry tools and MS Office daily, respond promptly to inquiries, review orders, and assist Sales Account Managers to resolve pricing, scheduling, shipping, or invoicing issues.

Qualifications

• College degree in Business or related field preferred, or equivalent practical experience.
• Minimum two years of customer service experience in a manufacturing setting preferred.
• Proficient in using Order Entry and related ERP modules (Delmia Works/IQMs preferred).
• Microsoft Office, with basic to intermediate Excel skills.
• Excellent customer relations and clear, concise communication.

Responsibilities

• Serve as the primary contact for assigned customers, ensuring high satisfaction and proactive communication.
• Enter and review new orders, including spot buys, blanket purchase orders, and EDI transmissions.
• Complete contract reviews and manage revisions or changes to existing orders.
• Monitor open orders to ensure timely delivery and communicate updates to customers and production.
• Respond promptly to customer and internal emails (within 4 hours for customers, 24 hours internally).
• Perform ERP-related tasks in line with established procedures (Delmia Works/IQMs experience a plus).
• Assist in resolving customer issues related to pricing, scheduling, shipping, or invoicing.
• Manage customer scorecards and elevate concerns to appropriate department heads.
• Support Sales Account Managers on customer-related topics.

Skills

ERP order entry

Excel

Customer relations

Clear communication

Problem-solving

Education

College degree in Business or related field

Tools

Delmia Works

IQMs

Job description

Brief Description

General Summary

Are you an intuitive problem-solver who thrives on delivering excellent customer experiences? We’re looking for a Customer Relations Coordinator to be a key connection point for our Automotive, Fluids, and Industrial Division customers. In this role, you’ll manage orders from start to finish, ensure timely communication, and support our internal teams to keep everything running smoothly.

Essential Duties

What You’ll Do

• Serve as the primary contact for assigned customers, ensuring high satisfaction and proactive communication.
• Enter and review new orders, including spot buys, blanket purchase orders, and EDI transmissions.
• Complete contract reviews and manage revisions or changes to existing orders.
• Monitor open orders to ensure timely delivery and communicate updates to customers and production.
• Respond promptly to customer and internal emails (within 4 hours for customers, 24 hours internally).
• Perform ERP-related tasks in line with established procedures (Delmia Works/IQMs experience a plus).
• Assist in resolving customer issues related to pricing, scheduling, shipping, or invoicing.
• Manage customer scorecards and elevate concerns to appropriate department heads.
• Support Sales Account Managers on customer-related topics.

Requirements

Education/Certification Requirements

• College degree in Business or related field preferred, or equivalent practical experience.

Experience Requirements

• Minimum two years of customer service experience in a manufacturing setting preferred.

Skill Requirements

• Proficient in using Order Entry and related modules in an ERP system (Delmia Works/IQMs preferred).
• Microsoft Office (basic to intermediate Excel skill level is required).
• Excellent customer relations skills.
• Clear and concise communicator.
• Intuitive thinker (see ahead and understand the impact of actions and decisions).

Summary

• Flambeau offers a competitive wage plus medical, dental, vision, STD, LTD, 401(k) with company match, life, and more!

All offers of employment by Flambeau are contingent on completion of a drug test within 2 business days of your offer acceptance and a background check with results in compliance with company policy.

Flambeau, Inc. is an EOE AA M/F/Vet/Disability Employer and Drug Free Workplace.

Upon hire, Flambeau uses E-Verify to verify employment eligibility for roles based in the United States.