Customer Relations Coordinator

Flambeau Inc.; Sharon Center (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Flambeau Inc. in Ohio is seeking a Customer Relations Coordinator to be the main liaison for Automotive, Fluids, and Industrial Division customers.

You will manage orders from start to finish, ensure timely communication, and support internal teams to maintain smooth operations. Responsibilities include entering orders, reviewing contracts, monitoring open orders, and resolving issues related to pricing, scheduling, shipping, or invoicing.

Qualifications

• College degree in Business or related field preferred, or equivalent practical experience.
• Minimum two years of customer service experience in a manufacturing setting preferred.
• Proficient in ERP order entry modules (Delmia Works/IQMs preferred).
• Microsoft Office, including basic to intermediate Excel.
• Excellent customer relations skills and clear, concise communication.
• Intuitive thinker with foresight into impact of actions.

Responsibilities

• Serve as the primary contact for assigned customers, ensuring high satisfaction and proactive communication.
• Enter and review new orders, including spot buys, blanket purchase orders, and EDI transmissions.
• Complete contract reviews and manage revisions or changes to existing orders.
• Monitor open orders to ensure timely delivery and communicate updates to customers and production.
• Respond promptly to customer and internal emails (within 4 hours for customers, 24 hours internally).
• Perform ERP-related tasks in line with established procedures (Delmia Works/IQMs experience a plus).
• Assist in resolving customer issues related to pricing, scheduling, shipping, or invoicing.
• Manage customer scorecards and elevate concerns to appropriate department heads.
• Support Sales Account Managers on customer-related topics.

Skills

ERP order entry

Excel (basic to intermediate)

Customer relations

Communication

Intuitive thinking

Education

College degree in Business or related field

Tools

Delmia Works

IQMs

EDI transmissions

Job description

General Summary

Are you an intuitive problem-solver who thrives on delivering excellent customer experiences? We're looking for a Customer Relations Coordinator to be a key connection point for our Automotive, Fluids, and Industrial Division customers. In this role, you'll manage orders from start to finish, ensure timely communication, and support our internal teams to keep everything running smoothly.

Essential Duties

What You'll Do

• Serve as the primary contact for assigned customers, ensuring high satisfaction and proactive communication.
• Enter and review new orders, including spot buys, blanket purchase orders, and EDI transmissions.
• Complete contract reviews and manage revisions or changes to existing orders.
• Monitor open orders to ensure timely delivery and communicate updates to customers and production.
• Respond promptly to customer and internal emails (within 4 hours for customers, 24 hours internally).
• Perform ERP-related tasks in line with established procedures (Delmia Works/IQMs experience a plus).
• Assist in resolving customer issues related to pricing, scheduling, shipping, or invoicing.
• Manage customer scorecards and elevate concerns to appropriate department heads.
• Support Sales Account Managers on customer-related topics.

#FLAMBEAULOW

Education/Certification Requirements

• * College degree in Business or related field preferred, or equivalent practical experience.

Experience Requirements

• * Minimum two years of customer service experience in a manufacturing setting preferred.

Skill Requirements

• * Proficient in using Order Entry and related modules in an ERP system (Delmia Works/IQMs preferred).
• * Microsoft Office (basic to intermediate Excel skill level is required).
• * Excellent customer relations skills.
• * Clear and concise communicator.
• * Intuitive thinker (see ahead and understand the impact of actions and decisions).