CUSTOMER RELATIONS COORDINATOR

FISCHER HOMES; Erlanger (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Professional Development Training programs

Tuition Reimbursement

Competitive Compensation

401(k) with Company matching

Employee Life Insurance

Personal time off

Dress for your Day

Summer Hours

Job summary

Fischer Homes is seeking a Customer Relations Coordinator to join their Warranty Department in Erlanger, Kentucky. In this role, you will handle customer inquiries, ensuring high levels of satisfaction while adhering to company policies. A high school diploma and at least one year of customer service experience are required. Benefits include professional development training, tuition reimbursement, and a competitive compensation package. This role entails effective communication and strong organizational skills to manage warranty services efficiently.

Qualifications

• 1 year of customer service experience is preferred.
• Experience in the homebuilding industry is beneficial.

Responsibilities

• Field calls and questions regarding warranty services.
• Achieve high customer satisfaction by following company policies.
• Sort and issue service orders daily.
• Respond to website inquiries from customers.

Skills

Excellent customer service

Communication skills

Organizational skills

Time management

Data entry

Education

High School Diploma or equivalent

Job description

As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home. If you enjoy customer interaction and have a passion for helping others, you will find success in this role.

You will thrive in this role if you:

• Enjoy working with customers and providing excellent customer service within company policy.
• Possess a process‑oriented approach to troubleshooting.
• Possess excellent written and oral communication skills.
• Have exceptional organizational and time management skills.
• Proficiently enter data on a daily basis.

These Skills will be used to:

• Achieve a high level of customer satisfaction, both internal and external.
• Answer incoming calls on the primary customer service line.
• Sort and issue appropriate service orders daily from incoming calls, miscellaneous letters, or emails.
• Issue appropriate service vendor work orders for all Initial Warranty and Final Warranty requests.
• Process Home Orientation walk‑through lists, and create backorder and weather permit services, as necessary.
• Mail respective waterproofing files to the homeowner once the home has closed.
• Create and update the new Mechanical Information Sheets for new communities and print them out as needed.
• Upload files and all applicable information to the Homeowners Website. Respond to emails submitted through the website from customers, as needed.
• Retrieve emergency call information from the answering service each day and forward the information to the appropriate Associate.

Preferred Skills

• High School Diploma or equivalent.
• 1 year of Customer Service experience.
• Experience working in the homebuilding industry.

Physical Demands and Work Environment

• Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
• Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
• Must be able to lift and carry approximately 20-25 lbs unassisted.
• Must be able to sit for long periods of time with low periods of reaching and standing.

Benefits

• Professional Development Training programs.
• Tuition Reimbursement.
• Competitive Compensation.
• 401(k) with Company matching contributions and profit‑sharing.
• Employee Life Insurance.
• Personal time off.
• Dress for your Day.
• Summer Hours.

Application Waiver: Fischer Management, LLC is an Equal Opportunity Employer and does not discriminate against applicants on the basis of sex, age, race, color, religion, sexual orientation, national origin, veteran status, citizenship, disability or any other legally protected status. Equal access to programs, services and employment is available to all persons.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resource Department.