CUSTOMER RELATIONS COORDINATOR

The Fischer Group; Erlanger (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Professional Development Training

Tuition Reimbursement

Competitive Compensation

401(k) with Company matching andprofit

Employee Life Insurance

Personal time off

Dress for your Day

Summer Hours

Job summary

The Fischer Group is seeking a Customer Relations Coordinator to support the Warranty Department by fielding calls and answering questions about homeowners' warranty.

This role emphasizes customer service, data entry, and collaboration with associates to resolve issues and ensure timely service orders. It offers growth opportunities and a supportive team environment within our homebuilding operations.

Qualifications

• High School Diploma or equivalent.
• 1 year of Customer Service experience.
• Experience working in the homebuilding industry.

Responsibilities

• Achieve a high level of customer satisfaction, both internal and external.
• Answer incoming calls on the primary customer service line.
• Sort and issue appropriate service orders daily from incoming calls, miscellaneous letters, or emails.
• Issue appropriate service vendor work orders for all Initial Warranty and Final Warranty requests.
• Process Home Orientation walk-through lists, and create backorder and weather permit services, as necessary.
• Mail respective waterproofing files to the homeowner once the home has closed.
• Create and update the new Mechanical Information Sheets for new communities and print them out as needed.
• Upload files and all applicable information to the Homeowners Website; respond to emails submitted through the website from customers, as needed.
• Retrieve emergency call information from the answering service each day and forward the information to the appropriate Associate.

Skills

Data entry

Customer service

Communication skills

Problem solving

Education

High School Diploma or equivalent

Job description

As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home. If you enjoy customer interaction and have a passion for helping others, you will find success in this role.

You will thrive in this role if you:

• Enjoy working with customers and providing excellent customer service within company policy.
• Possess a process-oriented approach to troubleshooting.
• Possess excellent written and oral communication skills.
• Have exceptional organizational and time management skills.
• Proficiently enter data on a daily basis

Job Responsibilities:

• Achieve a high level of customer satisfaction, both internal and external.
• Answer incoming calls on the primary customer service line.
• Sort and issue appropriate service orders daily from incoming calls, miscellaneous letters, or emails.
• Issue appropriate service vendor work orders for all Initial Warranty and Final Warranty requests.
• Process Home Orientation walk-through lists, and create backorder and weather permit services, as necessary.
• Mail respective waterproofing files to the homeowner once the home has closed.
• Create and update the new Mechanical Information Sheets for new communities and print them out as needed.
• Upload files and all applicable information to the Homeowners Website; respond to emails submitted through the website from customers, as needed.
• Retrieve emergency call information from the answering service each day and forward the information to the appropriate Associate.

Preferred Skills:

• High School Diploma or equivalent
• 1 year of Customer Service experience
• Experience working in the homebuilding industry

Physical demands and work environment:

• Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
• Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
• Must be able to lift and carry approximately 20-25lbs unassisted.
• Must be able to sit for long periods of time with low periods of reaching and standing.

Benefits:

• Professional Development Training programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit-sharing
• Employee Life Insurance
• Personal time off
• Dress for your Day
• Summer Hours