Customer Relations Associate – Aurora, IL (70805)

mcquadeorganization; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-the-job training

Mentorship program

Career advancement opportunities

Job summary

McQuade Organization is hiring an Entry-Level Benefits Representative in Aurora, IL, offering remote flexibility and growth opportunities. You’ll be the first point of contact helping families understand their benefits and guide them through enrollment and support.

We provide on-the-job training, mentorship, and a supportive culture. No prior experience is required, and a customer-first attitude will help you thrive in a fast-paced team environment.

Qualifications

• Strong communication and active listening skills.
• Customer-first attitude and desire to help others.
• Self-motivated with the ability to work independently and in a team setting.
• Detail-oriented and able to manage multiple priorities effectively.
• Basic computer skills, including comfort with Zoom and CRM platforms.
• Flexible, coachable, and eager to learn and grow.

Responsibilities

• Assist current clients via phone and online platforms with account inquiries and product guidance.
• Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility.
• Support clients through benefits enrollment, changes, and troubleshooting.
• Keep documentation and support resources up-to-date for both internal teams and clients.
• Help identify client needs and offer appropriate product solutions.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Stay informed on industry trends, company updates, and benefit regulations.

Skills

Communication

Active listening

Customer focus

Independence

Detail oriented

CRM basics

Zoom

Education

High school diploma or equivalent

College degree a plus

Tools

Zoom

CRM platforms

Job description

We’re hiring Customer Relations Associate in Aurora, IL (60505)! Help families protect their future with supplemental benefits while enjoying remote flexibility and growth
Join Our Growing Team as a Benefits Representative – No Experience Required!

Are you a motivated, high-energy individual with a passion for helping others? Do you thrive in a fast-paced, team-oriented environment where your dedication and drive are recognized and rewarded? If so, we want to meet you!

Position: Entry-Level Benefits Representative

We are actively seekingEntry-Level Benefits Representativesto join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit.

What You’ll Do:

• Assist current clients via phone and online platforms with account inquiries and product guidance.
• Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility.
• Support clients through benefits enrollment, changes, and troubleshooting.
• Keep documentation and support resources up-to-date for both internal teams and clients.
• Help identify client needs and offer appropriate product solutions.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Stay informed on industry trends, company updates, and benefit regulations.

What We’re Looking For:

• Strong communication and active listening skills.
• A customer-first attitude and genuine desire to help others.
• Self-motivated with the ability to work independently and in a team setting.
• Detail-oriented and able to manage multiple priorities effectively.
• Basic computer skills, including comfort with tools like Zoom and CRM platforms.
• Flexible, coachable, and eager to learn and grow.

Preferred (but not required):

• High school diploma or equivalent (college degree a plus).
• Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you!

What We Offer:

• Comprehensive on-the-job training and mentorship.
• A supportive, inclusive work culture.
• Clear pathways for career advancement.
• The opportunity to make a positive impact every day.

Ready to Launch Your Career?