Customer Relations Associate

Placements24; Riverton (UT); Remote; USD 35,000 - 52,000; Full time

Job summary

Placements24 is seeking a Customer Relations Associate to join a remote team focused on delivering outstanding service to clients within Upington, Northern Cape. This role emphasizes proactive communication, issue resolution, and high customer satisfaction in a remote-first environment.

The ideal candidate will be self-motivated, patient, and skilled at navigating customer concerns with clear, empathetic support across multiple channels.

Responsibilities

• Handle inbound customer inquiries and concerns via phone, email, and chat channels.
• Provide accurate and comprehensive information regarding products, services, and

Job description

About the Role

Our client, a leading provider in the (sector, e.g., telecommunications) industry, is seeking a proactive and customer-focused Customer Relations Associate to join their remote team. This role offers the flexibility to work from home, with a focus on serving customers within the operational reach of **Upington, Northern Cape**. You will be instrumental in managing customer interactions, resolving issues, and ensuring a high level of satisfaction. The ideal candidate will possess exceptional communication skills, a patient demeanor, and a strong ability to navigate and resolve customer concerns effectively. As a remote associate, you will leverage technology to maintain strong client relationships and provide expert support. We are looking for a self-motivated individual who is passionate about customer service and eager to contribute to a positive client experience. This is an excellent opportunity to advance your career in customer relations within a dynamic, remote-first organization.

Key Responsibilities

• Handle inbound customer inquiries and concerns via phone, email, and chat channels.
• Provide accurate and comprehensive information regarding products, services, and