Customer Relations Advocate for Growth & Retention

Charles Chapman - State Farm Agent; Lorain (OH); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Charles Chapman - State Farm Agent in Lorain, OH is seeking a Customer Relations Representative to deliver exceptional service, handle inquiries, and support agency growth. You will work with a collaborative team to resolve issues and maintain accurate records.

The role offers competitive compensation, benefits, and opportunities for advancement, with emphasis on customer focus and community support.

Qualifications

• Clear communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

Job description

Charles Chapman - State Farm Agent in Lorain, OH is seeking a Customer Relations Representative to deliver exceptional service, handle inquiries, and support agency growth. You will work with a collaborative team to resolve issues and maintain accurate records.

The role offers competitive compensation, benefits, and opportunities for advancement, with emphasis on customer focus and community support.