CUSTOMER RELATION SPECIALIST

Big Sandy Superstore; Ashland (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP)

Health, Dental, Vision Insurance

Life Insurance – $10,000 policy paid by the company

401(k) Plan – employer-paid administrative fees

Paid Time Off – competitive policies

Employee Discount on all merchandise

Wellness resources and opportunities for advancement

Job summary

Big Sandy Superstore in Ashland, Kentucky is seeking a Customer Relations Specialist to enhance customer experiences. This full-time position focuses on warranty issues, product concerns, and processing orders efficiently.

The ideal candidate will have strong verbal and written communication skills, proficiency in Microsoft Office, and previous clerical experience is preferred. Benefits include health insurance, paid time off, and an employee discount.

Qualifications

• Excellent communication and listening skills.
• Ability to complete paperwork accurately and efficiently.
• Previous clerical experience preferred.

Responsibilities

• Verify all order information for accuracy.
• Provide customer service support via phone and counter inquiries.
• Process credit applications and payments.
• Maintain accurate files and processes.

Skills

Excellent verbal and written communication

Basic reading, comprehension, and numerical reasoning

Proficiency with Microsoft Office

Excellent organizational skills

Outstanding customer service skills

Education

High school diploma or equivalent combination of education and experience

Job description

Customer Relations Specialist – Retail Customer Service Office Duties

Big Sandy Superstore, recently named one of America’s fastest growing home furnishings retailers, is looking for a Customer Relations Specialist. You will help customers with warranty issues, product concerns, and order processing to ensure a positive experience.

Key Responsibilities

• Verify all order information for accuracy and correct discrepancies.
• Complete documentation efficiently while maintaining compliance with corporate guidelines.
• Provide customer service support via phone, counter inquiries, payment processing, and complaint resolution.
• Process credit applications, payments, and financing paperwork.
• Communicate professionally and promptly with internal and external personnel.
• Maintain accurate files and processes to maximize productivity.
• Perform as‑needed clerical support for store staff.
• Complete any other duties as assigned.

Qualities and Skills

• Excellent verbal and written communication, and listening skills.
• Basic reading, comprehension, and numerical reasoning skills.
• Ability to complete paperwork accurately, neatly, and efficiently.
• Proficiency with Microsoft Office and related software.
• Excellent organizational skills and outstanding customer service skills.

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly.

Education and Experience

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.

Position Type

• Full‑Time / Regular.

Benefits

• Employee Stock Ownership Program (ESOP)
• Health, Dental, Vision Insurance
• Life Insurance – $10,000 policy paid by the company
• 401(k) Plan – employer‑paid administrative fees
• Paid Time Off – competitive policies
• Employee Discount on all merchandise
• Wellness resources and opportunities for advancement