CUSTOMER RELATION SPECIALIST

Big Sandy Superstore; South Point (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Stock options plan

Vision insurance

Wellness resources

Life insurance

401K Plan

Paid Time Off

Generous employee discount

Job summary

Big Sandy Superstore in South Point, Ohio is looking for a Customer Relation Specialist to join our Retail Customer Service Office. The role focuses on providing excellent customer service by assisting with warranty issues, product concerns, and processing orders. You will be part of a team that strives to ensure positive customer experiences and satisfaction.

This full-time position offers a range of benefits including health insurance, employee discounts, and opportunities for advancement. Strong communication skills and a high school diploma are essential for success.

Qualifications

• Excellent communication, listening, and organizational skills are essential.
• Basic skills in reading, comprehension, and numerical reasoning are required.
• Previous clerical experience preferred.

Responsibilities

• Verify all information related to orders and correct discrepancies.
• Provide customer service by managing inquiries and processing payments.
• Maintain accurate files to maximize productivity.
• Communicate professionally with internal and external personnel.

Skills

Excellent verbal and written communication skills

Basic reading and comprehension skills

Basic numerical reasoning skills

Knowledge of Microsoft Office

Excellent organizational skills

Outstanding customer service skills

Education

High school diploma or equivalent

Job description

Customer Relation Specialist – Retail Customer Service Office Duties

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore. When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Stock options plan
• Vision insurance
• Wellness resources
• Health Insurance – Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance – Affordable dental insurance with NO waiting period.
• Vision Insurance – Quality vision coverage for very little cost.
• Life Insurance – $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan – All administrative fees are paid by the company.
• ESOP – Employee Stock Ownership Program
• Paid Time Off – Competitive paid time off policies.
• Employee Discount – Generous employee discount on ALL merchandise.

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Qualities and Skills

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Position Type

• Full-Time/Regular
• #BSSALES