CUSTOMER RELATION SPECIALIST

Big Sandy Superstore; Lancaster (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Dental insurance

Health insurance

Employee discounts

Opportunity for advancement

Job summary

Big Sandy Superstore in Lancaster, PA, is looking for a full-time Customer Relations Specialist to provide exceptional customer service and support. Responsibilities include processing orders, resolving customer inquiries, and maintaining accurate records.

The ideal candidate will have strong communication skills, proficiency in Microsoft Office, and a high school diploma or equivalent. This role offers opportunities for advancement and various employee benefits.

Qualifications

• Excellent verbal and written communication and listening skills.
• Basic reading and comprehension skills.
• Demonstrated knowledge of software, including Microsoft Office.

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Provides customer service support by answering phones and solving customer complaints.
• Completes and processes credit applications and payments.
• Maintains accurate files and processes in order to maximize productivity.

Skills

Excellent verbal and written communication

Customer service skills

Basic numerical reasoning

Organizational skills

Knowledge of Microsoft Office

Education

High school diploma or equivalent

Job description

Benefits

• Employee Stock Ownership Program
• Employee Stock Option Program
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Stock options planVision insurance
• Wellness resources

Customer Relations Specialist

Retail Customer Service Office Duties

Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Qualities and skills

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Position Type

• Full-Time/Regular