Customer Quality & Safety Engineer (Electrical)

Chervon North America, Inc; Naperville (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Short- and long-term disability

Life insurance

Parental leave

401(k) match

Open PTO program

Job summary

Chervon North America, Inc. is seeking a Customer Quality Safety Engineer in Naperville to lead investigations of returns, warranty claims, and field failures with emphasis on electrical and electronic systems.

You will translate findings into product safety improvements, work with Product Development, Supplier Quality, Safety, and laboratory teams, and help drive corrective actions, risk assessments, and design for quality initiatives.

Qualifications

• Bachelor’s degree in engineering or related technical discipline; electrical engineering is preferred.
• At least five years of experience in product quality engineering, failure analysis, or reliability engineering.
• Working knowledge of electrical and electronic systems, circuit-design fundamentals, power electronics, battery-powered products, and electromechanical systems.
• Demonstrated experience troubleshooting product failures, conducting structured root-cause analysis, and implementing corrective actions.
• Experience with consumer products; power tools and outdoor power equipment experience preferred.

Responsibilities

• Lead investigations of product returns, warranty claims, customer complaints, and field failures.
• Identify root causes and drive corrective and preventive actions.
• Translate field insights into improvements in safety, reliability, durability, and customer satisfaction.
• Collaborate with Product Development, Supplier Quality, Safety, and lab teams.
• Develop and document technical reports with containment and corrective actions.

Skills

Root-cause analysis

Structured problem solving

Cross-functional collaboration

Troubleshooting

Education

Bachelor’s degree in engineering (Electrical preferred)

Tools

Circuit-design fundamentals

Power electronics

Battery-powered systems

Electromechanical systems

Job description

Chervon North America, Inc. is seeking a Customer Quality Safety Engineer in Naperville to lead investigations of returns, warranty claims, and field failures with emphasis on electrical and electronic systems.

You will translate findings into product safety improvements, work with Product Development, Supplier Quality, Safety, and laboratory teams, and help drive corrective actions, risk assessments, and design for quality initiatives.