Electrical Quality & Safety Engineer | Root-Cause Expert

Chervon Group; Naperville (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Short- and long-term disability

Life insurance

Parental leave

401(k) match

Open PTO

Job summary

Chervon North America, Inc. is seeking a Customer Quality Safety Engineer in Naperville, IL to lead investigations of returns, warranty claims, and field failures with emphasis on electrical/electronic systems.

The role collaborates with Product Development and Safety teams to implement corrective actions and improve product safety and reliability. The position requires a Bachelor’s degree in engineering and at least five years in related quality or reliability roles, with travel up to 15% and

Qualifications

• Bachelor’s degree in engineering or related technical discipline.
• At least five years in product quality engineering, failure analysis, or reliability engineering.
• Experience with electrical/electronic systems, PCBAs, and power electronics.
• Ability to perform structured root-cause analysis and implement corrective actions.
• Experience with consumer products, power tools, or lithium-ion battery systems is preferred.

Responsibilities

• Lead investigations of product returns, warranty claims, and field failures.
• Identify root causes and drive corrective and preventive actions.
• Translate field insights into improvements in safety, reliability, and customer satisfaction.
• Collaborate with Product Development, Supplier Quality, Safety, and labs to incorporate lessons learned into designs.

Skills

Electrical systems knowledge

Root cause analysis

Failure analysis

Cross-functional collaboration

Structured problem solving

Education

Bachelor’s degree in engineering

Job description

Chervon North America, Inc. is seeking a Customer Quality Safety Engineer in Naperville, IL to lead investigations of returns, warranty claims, and field failures with emphasis on electrical/electronic systems.

The role collaborates with Product Development and Safety teams to implement corrective actions and improve product safety and reliability. The position requires a Bachelor’s degree in engineering and at least five years in related quality or reliability roles, with travel up to 15% and