Electrical Product Quality & Safety Engineer

Chervon North America; Naperville (IL); On-site; USD 75,000 - 90,000; Full time

Job summary

Chervon North America Inc. is seeking a Customer Quality Safety Engineer to lead investigations of returns, warranty claims, customer complaints, and field failures, with a strong focus on electrical and electronic systems.

This role is based in Naperville, IL, and collaborates closely with product development, supplier quality, and safety labs to translate field insights into robust design improvements. You will validate corrective actions, drive preventive actions, and help shape future

Qualifications

• Bachelor’s degree in engineering or related technical field; electrical engineering is preferred.
• 5+ years in product quality engineering, failure analysis, warranty or returns investigation, or reliability.
• Experience with consumer products or power tools preferred.
• Ability to perform root-cause analysis and implement corrective actions.
• Knowledge of electrical and electronic systems, PCBAs, and power electronics.

Responsibilities

• Lead investigations of returns, warranty claims, customer complaints, and field failures.
• Perform hands-on troubleshooting of electrical, electronic, and electromechanical systems.
• Document findings and define root causes, containment, and corrective actions.
• Lead or support 8D, 5 Whys, fishbone analysis, fault tree analysis, and FMEA.
• Collaborate with cross-functional teams to implement corrective actions and improve reliability.

Skills

Structured problem solving

Troubleshooting

Cross-functional collaboration

Data analysis

Root-cause analysis

Education

Bachelor’s degree in engineering

Electrical Engineering preferred

Tools

PCBAs evaluation

Power electronics

Electrical systems analysis

Job description

Chervon North America Inc. is seeking a Customer Quality Safety Engineer to lead investigations of returns, warranty claims, customer complaints, and field failures, with a strong focus on electrical and electronic systems.

This role is based in Naperville, IL, and collaborates closely with product development, supplier quality, and safety labs to translate field insights into robust design improvements. You will validate corrective actions, drive preventive actions, and help shape future