Customer Quality Engineer — Field & Factory

Marathon Electric; Town of Wausau (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

Marathon Electric in Wisconsin seeks a Customer Quality Engineer to be the primary liaison for customer quality concerns, drive containment actions, coordinate cross‑facility investigations, and implement robust corrective actions to prevent recurrence.

You will collaborate with customers, manufacturing, quality, engineering, supply chain, and product management to deliver timely, effective solutions and improve overall customer satisfaction and product quality.

Qualifications

• Bachelor’s degree in Engineering, Quality Management, Manufacturing Engineering, Industrial Engineering, or related technical discipline.
• Minimum 3 years of experience in a quality engineering, manufacturing engineering, customer quality, or related role.
• Experience leading root cause analysis and corrective action activities.
• Strong customer communication and relationship management skills.
• Willingness to travel occasionally to customer locations and manufacturing facilities.

Responsibilities

• Serve as the primary customer-facing quality representative for product quality concerns, warranty issues, and field performance problems.
• Lead customer issue management from initial notification through final resolution and closure.
• Coordinate and drive immediate containment actions to protect customers and minimize business impact.
• Direct root cause investigations utilizing structured problem-solving methodologies such as 8D, 5 Why, Fishbone, and FMEA.
• Work with multiple Marathon Generators manufacturing facilities to develop, implement, and verify corrective and preventive actions.
• Provide timely communication and status updates to customers, sales teams, service teams, and leadership.
• Analyze quality trends, customer complaints, warranty data, and field performance metrics to identify systemic improvement opportunities.
• Support customer visits, audits, and quality reviews as required.
• Collaborate with Engineering, Manufacturing, Supply Chain, and Supplier Quality teams to resolve cross-functional quality concerns.
• Participate in continuous improvement initiatives focused on reducing defects, improving customer satisfaction, and enhancing manufacturing quality performance.

Skills

Root cause analysis

Customer communication

Multitasking

Analytical thinking

Education

Bachelor’s degree in Engineering

Job description

Marathon Electric in Wisconsin seeks a Customer Quality Engineer to be the primary liaison for customer quality concerns, drive containment actions, coordinate cross‑facility investigations, and implement robust corrective actions to prevent recurrence.

You will collaborate with customers, manufacturing, quality, engineering, supply chain, and product management to deliver timely, effective solutions and improve overall customer satisfaction and product quality.