Customer Collaboration Manager - Distribution

Lenovo; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Lenovo is seeking a Customer Collaboration Manager (CCM) for Retail in the United States to partner with Sales and external retail customers to develop, align, and manage demand plans, while ensuring the appropriate supply is secured to support business needs.

This role serves as a key link between customer demand, internal planning, and supply execution, helping optimize product availability and drive business performance.

Qualifications

• 3–5 years of full-time relevant work experience with a bachelor’s degree or higher.
• 5–7 years of full-time relevant work experience with no advanced degree.
• Experience in supply chain, demand planning, inventory management, or related business functions.

Responsibilities

• Partner with Sales and external retail customers to align on demand plans and translate business needs into supply requirements.
• Develop and improve demand forecasting processes to support accurate planning.
• Monitor supply position against demand plans and identify risks related to inventory or shortages.
• Build and manage a business management system providing visibility into demand, supply, and performance.
• Lead cross-functional problem-solving with Sales, Supply Chain, and customers.
• Analyze data trends, forecast accuracy, and inventory positions to inform actions.
• Communicate insights clearly to internal stakeholders and external customers.
• Prepare and deliver business reviews and status updates for leadership and customers.
• Drive alignment across teams to ensure timely execution of plans.
• Identify process improvements to enhance planning efficiency and visibility.
• Contribute positively in a team environment supporting broader business goals.

Skills

Forecasting

Inventory management

Demand planning

Cross-functional collaboration

Education

Bachelor's degree or above

Tools

Excel

Reporting tools

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

The Customer Collaboration Manager (CCM) for the Retail Business is responsible for partnering with Sales and external retail customers to develop, align, and manage an accurate demand plan, while ensuring the appropriate supply is secured to support business needs. This role serves as a key link between customer demand, internal planning, and supply execution, helping to optimize product availability, mitigate risks, and drive strong business performance.

The successful candidate will combine strong analytical capability with excellent communication, organization, and presentation skills. They must be comfortable working in ambiguous and fast-paced environments, proactively identifying risks and opportunities, and collaborating cross-functionally to deliver solutions that support both the customer and Lenovo.

Key Responsibilities

• Partner with Sales teams and external retail customers to align on demand plans and translate business needs into supply requirements.
• Develop, maintain, and improve demand forecasting processes to support accurate planning and decision-making.
• Monitor supply position against demand plans, identifying risks related to excess inventory, constrained supply, or potential shortages.
• Build and manage a business management system that provides clear visibility into demand, supply, risks, actions, and business performance.
• Highlight issues that may impact the customer and/or Lenovo, and lead collaborative problem-solving with Sales, Business Management, Supply Chain, and customers.
• Analyze data trends, forecast accuracy, inventory positions, and supply outlook to support recommendations and action plans.
• Communicate supply and demand insights clearly and succinctly to internal stakeholders and external customers.
• Prepare and deliver effective business reviews, presentations, and status updates for leadership and customer discussions.
• Drive alignment across cross-functional teams to ensure timely execution of supply and demand plans.
• Support issue resolution in situations involving ambiguity, changing priorities, and incomplete information.
• Identify and implement process improvements that enhance planning effectiveness, visibility, and operational efficiency.
• Contribute positively in a team environment, sharing insights, collaborating effectively, and supporting broader business goals.

Basic Qualifications

• 3-5 years of full-time, relevant work experience with bachelor's degree or above
• 5-7 years of full-time, relevant work experience with no advanced degree
• Highly skilled jobs* require PhD with no full-time, relevant work experience
• Experience in supply chain, customer collaboration, demand planning, inventory management, sales operations, or a related business function.

Preferred Qualifications

• Demonstrated expertise in forecasting, inventory management, replenishment planning, and supply-related business processes.
• Strong analytical, problem-solving, and decision-making skills with the ability to translate complex data into actionable business recommendations.
• Proven ability to influence stakeholders, drive cross-functional alignment, and deliver results without direct authority.
• Strong communication and presentation skills, with the ability to engage effectively across customers, partners, cross-functional teams, and leadership.
• Advanced proficiency in Excel and experience leveraging reporting and analytics tools to drive business insights.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.