Customer Quality Manager

Infineon Technologies; San Jose (CA); On-site; USD 145,000 - 216,000; Full time

Job summary

Infineon Technologies in San Jose, CA seeks a Customer Quality Manager to uncover root causes, drive improvements and ensure products meet the highest quality standards. You will interface with customers, manage failure analyses, and coordinate with internal teams to drive continuous quality improvements.

The role emphasizes strong communication, ISO/IATF/QMS knowledge, and willingness to travel up to 25%. A technical degree and semiconductor experience are essential for success in this

Qualifications

• Degree in engineering or related field; understanding of electronic devices.
• Knowledge of semiconductor devices, package technologies, and device reliability; exposure to failure analysis.
• Experience with stress testing and 8D problem solving.
• Familiarity with process control, FMEA, and OCAP in manufacturing engineering.
• Understanding of ISO 9001, IATF/VDA, and QMS quality standards.
• Strong communication and ability to present technical information to customers.

Responsibilities

• Coordinate and support quality tasks related to New Product Introduction and customer inquiries.
• Participate in customer audits and support preparation to ensure compliance with industry standards.
• Build and maintain customer relationships through proactive and clear communication.
• Manage Failure Analysis requests, interpret reports, and relay findings to customers.
• Act as the main interface for customer complaints, providing timely analysis and support.
• Collaborate with internal teams to address technical issues and drive continuous improvement.
• Travel up to 25% of the time; a valid US visa is preferred for this role.

Skills

Analytical thinking

Electronic devices knowledge

Semiconductor devices knowledge

Package technologies

Device reliability

Failure analysis

8D problem solving

Process control

FMEA

OCAP

Quality standards knowledge

Presenting to customers

Under pressure work

Education

Engineering degree or related field

Job description

#WeAreIn for jobs that impact everyone's life. Where every flaw is a challenge and every success a masterpiece. As a Customer Quality Manager in our Quality & Excellence team uncover the root causes behind every single error, drive transformational improvements, and implement forwardthinking solutions to ensure our products exceed the highest standards of quality, reliability, and performance.

Are you in?

Your role

Key responsibilities in your new role

• Coordinate and support quality tasks related to New ProductIntroduction and customer inquiries
• Participate in customer audits and support preparation to ensure compliance with industry standards
• Build and maintain customer relationships through proactive and clear communication
• Manage Failure Analysis requests, interpret reports, and relay findings to customers
• Act as the main interface for customer complaints, providing timely analysis and support
• Collaborate with internal teams to address technical issues and drive continuous improvement
• Willingness to travel up to 25% of the time to support customer and business needs. A valid US visa is preferred for this role.

Your profile

Qualifications And Skills To Help You Succeed

• You are motivated by technology and quality, thrive in a fast-paced and dynamic setting, and use your strong analytical thinking and communication skills to foster positive relationships with stakeholders.
• Degree in engineering or related field and understanding of electronic devices (mandatory)
• Knowledge of semiconductor devices, package technologies, and device reliability (mandatory) with Failure analysis and field applications experienced highly desired.
• Experience with stress testing and structured problem-solving methods such as 8D (preferred)
• Familiarity with manufacturing engineering concepts, including process control, FMEA, and OCAP (preferred)
• Understanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMS (preferred)
• Strong communication skills with experience presenting technical information and supporting customers (mandatory)
• Ability to work effectively under pressure

Additional Information

Infineon Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references, successful completion of a background check and drug test, and signing all your on-boarding documents.

In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon’s ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon’s sole discretion.

Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates.

Salary pay information:

Location

Indicative salary range

San Jose, CA, United States

Wage range that the company expects to pay for a qualified candidate:

US$ 145,440 – US$ 216,342

Hourly rate will depend on the highest level of education completed.

Customer Quality Manager

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity.

Our hiring decisions are based on skills and experience. Even if you don’t meet every requirement, we encourage you to apply.

Please let your recruiter know if you need any accommodations during the interview process.

Learn more about our various contact channels and about Diversity & Inclusion at Infineon.

Tania Gallardo

https://www.linkedin.com/in/tania-gallardo-7887a05b/