Customer Quality Manager

Infineon Technologies AG; San Jose (CA); On-site; USD 145,000 - 216,000; Full time

Job summary

Infineon Technologies AG in San Jose, CA, is hiring a Customer Quality Manager to drive root-cause analysis, implement improvements, and ensure product quality, reliability and performance for customers. The role interfaces with customers and internal teams to resolve issues and enhance processes.

Candidates should hold an engineering degree, understand semiconductor devices, and demonstrate experience with quality systems and problem-solving methods.

Qualifications

• Degree in engineering or related field (mandatory)
• Knowledge of semiconductor devices, package technologies, and device reliability (mandatory)
• Failure analysis experience and field applications (highly desired)
• Experience with stress testing and 8D problem-solving methods (preferred)
• FMEA and OCAP familiarity (preferred)
• Understanding of ISO 9001, IATF/VDA, and QMS (preferred)
• Strong communication skills with experience presenting technical information to customers (mandatory)

Responsibilities

• Coordinate and support quality tasks related to New Product Introduction and customer inquiries
• Participate in customer audits and support preparation to ensure compliance with industry standards
• Build and maintain customer relationships through proactive and clear communication
• Manage Failure Analysis requests, interpret reports, and relay findings to customers
• Act as the main interface for customer complaints, providing timely analysis and support
• Collaborate with internal teams to address technical issues and drive continuous improvement
• Willingness to travel up to 25% to support customer and business needs

Skills

Quality management

Customer communication

Travel willingness

Education

Engineering degree

Tools

None

Job description

Customer Quality Manager

#WeAreIn for jobs that impact everyone's life. Where every flaw is a challenge and every success a masterpiece. As a Customer Quality Manager in our Quality & Excellence team uncover the root causes behind every single error, drive transformational improvements, and implement forwardthinking solutions to ensure our products exceed the highest standards of quality, reliability, and performance.

Key responsibilities

• Coordinate and support quality tasks related to New ProductIntroduction and customer inquiries
• Participate in customer audits and support preparation to ensurecompliance with industry standards
• Build and maintain customer relationships through proactive and clearcommunication
• Manage Failure Analysis requests, interpret reports, and relayfindings to customers
• Act as the main interface for customer complaints, providing timelyanalysis and support
• Collaborate with internal teams to address technical issues and drivecontinuous improvement
• Willingness to travel up to 25% of the time to support customer andbusiness needs
• A valid US visa is preferred for this role

Qualifications

• Degree in engineering or related field and understanding ofelectronic devices (mandatory)
• Knowledge of semiconductor devices, package technologies, and devicereliability (mandatory)
• Failure analysis and field applicationsexperienced highly desired
• Experience with stress testing and structured problem-solving methodssuch as 8D (preferred)
• Familiarity with manufacturing engineering concepts, includingprocess control, FMEA, and OCAP (preferred)
• Understanding of quality management systems and industry standardssuch as ISO 9001, IATF/VDA, and QMS (preferred)
• Strong communication skills with experience presenting technicalinformation and supporting customers (mandatory)
• Ability to work effectively under pressure

Additional information Infineon Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references, successful completion of a background check and drug test, and signing all your on-boarding documents. In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon's ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon's sole discretion. Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates.

Salary pay information: Location Indicative salary range San Jose , CA, United States Wage range that the company expects to pay for a qualified candidate: US$ 145,440 – US$ 216,342 Hourly rate will depend on the highest level of education completed.

Customer Quality Manager #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. We are on a journey to create the best Infineon for everyone. We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity. Our hiring decisions are based on skills and experience. Please let your recruiter know if you need any accommodations during the interview process. Learn more about our various contact channels and about Diversity & Inclusion at Infineon. Tania Gallardo https://www.linkedin.com/in/tania-gallardo-7887a05b/