Customer Quality Manager, High-Speed Interconnects

Amphenol Corporation; Santa Clara (CA); On-site; USD 100,000 - 189,000; Full time

Job summary

Amphenol Corporation's Amphenol Communications Solutions (ACS) seeks a Customer Quality Manager to lead customer and product quality initiatives in Santa Clara, CA. You will manage quality for new and legacy production and serve as the primary contact for customer quality concerns.

This role requires strong supervisory leadership, experience with DMAIC/8D, and collaboration with internal teams. Travel up to 50% is expected and you will report on quality metrics to the BU leadership.

Qualifications

• BS in Engineering or equivalent mix of education and experience.
• 5+ years in manufacturing operations.
• Quality management with supervisory and leadership experience.
• Experience with continuous improvement programs (DMAIC and 8D).
• Six Sigma Green Belt or Black Belt preferred.
• Understanding of product documentation and GD&T.
• Knowledgeable in semiconductor and interconnect industry processes.

Responsibilities

• Manage product and process quality to meet customer satisfaction and BU metrics.
• Primary contact for customers regarding quality concerns and improvement plans.
• Lead efforts to address and resolve customer quality issues with internal teams.
• Drive customer quality communications and presentations.
• Monitor quality data with site quality engineers and recommend improvements.
• Manage customer quality requirements through documentation review and reviews.
• Responsible for BU level customer quality metrics and monthly reporting.
• Develop and implement quality training initiatives for customers.
• Assess quality events at OEM/CM facilities; travel up to 50%.

Skills

Manufacturing operations experience

Quality management

Supervisory leadership

Six Sigma Green Belt or Black Belt

Communication with customers

Education

BS in Engineering

Tools

DMAIC

8D

GD&T

Job description

Amphenol Corporation's Amphenol Communications Solutions (ACS) seeks a Customer Quality Manager to lead customer and product quality initiatives in Santa Clara, CA. You will manage quality for new and legacy production and serve as the primary contact for customer quality concerns.

This role requires strong supervisory leadership, experience with DMAIC/8D, and collaboration with internal teams. Travel up to 50% is expected and you will report on quality metrics to the BU leadership.