Customer Quality Manager

Amphenol Communications Solutions; Santa Clara (CA); On-site; USD 100,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Vacation and holidays

401K matching

Job summary

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, seeks a Customer Quality Manager to lead quality for new product introductions and legacy production, interfacing with customers and internal teams to drive improvements.

The role requires a BS in Engineering, 5+ years in manufacturing, DMAIC/8D expertise, Six Sigma Green/Black Belt preferred, and travel up to 50%. Base salary is $100,000–$189,260 with comprehensive benefits.

Qualifications

• BS in Engineering or equivalent mix of education and experience.
• 5+ years in manufacturing operations.
• Quality management with supervisory experience.
• DMAIC and 8D experience; Six Sigma Green/Black Belt preferred.

Responsibilities

• Lead quality for new product introductions and legacy production.
• Manage customer relationships and corrective action processes.
• Drive improvements with internal teams and communicate results.
• Monitor data with quality engineers and report to BU leadership.
• Travel up to 50%.

Skills

Quality management

Leadership

Continuous improvement

DMAIC & 8D

GD&T knowledge

Customer communication

Education

BS in Engineering

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Customer Quality Manager- HSIO CN

Location: Santa Clara, CA

Responsibilities

• Manage product and process quality, with a primary focus on new product introduction as well as legacy volume production, to meet customer satisfaction and business unit metrics.
• Responsible for managing all quality related aspects of customer relationships, including corrective action processes.
• This person will be the primary contact for customers regarding quality concerns and the required improvement plans that Amphenol needs to drive to address those concerns.
• Lead efforts to address and resolve customer quality issues in collaboration with internal teams.
• Drive customer quality related communication and presentations.
• Monitor and analyze quality related data with site level quality engineers or quality managers and make recommendations for improvement activities at all manufacturing locations, driving measurable results aligned to business level goals.
• Manage customer quality requirements through documentation review, process capability/control review with manufacturing locations, and participating in development engineering phase gate management review activities.
• Responsible for business unit level customer quality metrics and improvement initiatives; involves monthly reporting and review with the BU leadership team.
• Develop and implement quality training initiatives for customers and their respective programs.
• Perform initial and ongoing assessment of quality events at OEM / CM facilities as required
• Travel up to 50%

Qualifications

• BS in Engineering, or an equivalent mix of education and experience.
• 5+ years of experience in manufacturing operations.
• Quality management experience with strong supervisory and leadership skills.
• Working knowledge and proven leadership in continuous improvement activities and formal quality management programs (DMAIC and 8D).
• Six Sigma Green Belt or Black Belt (preferred).
• Understanding of product documentation and technical drawings with emphasis on GD&T.
• Knowledgeable in semiconductor and interconnect industry manufacturing processes and standards
• Good communication and customer interface skills.

The base salary range for this position is $100,000 - $189,260. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol’s total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.amphenol-cs.com/

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/