Customer Quality Manager

Amphenol Corporation; Santa Clara (CA); Presencial; USD 100 000 - 189 000; Tempo integral

Resumo da oferta

Amphenol Corporation's Amphenol Communications Solutions (ACS) seeks a Customer Quality Manager to lead customer and product quality initiatives in Santa Clara, CA. You will manage quality for new and legacy production and serve as the primary contact for customer quality concerns.

This role requires strong supervisory leadership, experience with DMAIC/8D, and collaboration with internal teams. Travel up to 50% is expected and you will report on quality metrics to the BU leadership.

Qualificações

• BS in Engineering or equivalent mix of education and experience.
• 5+ years in manufacturing operations.
• Quality management with supervisory and leadership experience.
• Experience with continuous improvement programs (DMAIC and 8D).
• Six Sigma Green Belt or Black Belt preferred.
• Understanding of product documentation and GD&T.
• Knowledgeable in semiconductor and interconnect industry processes.

Responsabilidades

• Manage product and process quality to meet customer satisfaction and BU metrics.
• Primary contact for customers regarding quality concerns and improvement plans.
• Lead efforts to address and resolve customer quality issues with internal teams.
• Drive customer quality communications and presentations.
• Monitor quality data with site quality engineers and recommend improvements.
• Manage customer quality requirements through documentation review and reviews.
• Responsible for BU level customer quality metrics and monthly reporting.
• Develop and implement quality training initiatives for customers.
• Assess quality events at OEM/CM facilities; travel up to 50%.

Conhecimentos

Manufacturing operations experience

Quality management

Supervisory leadership

Six Sigma Green Belt or Black Belt

Communication with customers

Formação académica

BS in Engineering

Ferramentas

DMAIC

8D

GD&T

Descrição da oferta de emprego

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Customer Quality Manager- HSIO CN

Location: Santa Clara, CA

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We are currently seeking a Customer Quality Manager to join our team. The position will be located in Santa Clara, California and will require a high level of direct customer interaction.

RESPONSIBILITIES

• Manage product and process quality, with a primary focus on new product introduction as well as legacy volume production, to meet customer satisfaction and business unit metrics.
• Responsible for managing all quality related aspects of customer relationships, including corrective action processes.
  • This person will be the primary contact for customers regarding quality concerns and the required improvement plans that Amphenol needs to drive to address those concerns.
  • Lead efforts to address and resolve customer quality issues in collaboration with internal teams.
  • Drive customer quality related communication and presentations.
• Monitor and analyze quality related data with site level quality engineers or quality managers and make recommendations for improvement activities at all manufacturing locations, driving measurable results aligned to business level goals.
• Manage customer quality requirements through documentation review, process capability/control review with manufacturing locations, and participating in development engineering phase gate management review activities.
• Responsible for business unit level customer quality metrics and improvement initiatives; involves monthly reporting and review with the BU leadership team.
• Develop and implement quality training initiatives for customers and their respective programs.
• Perform initial and ongoing assessment of quality events at OEM / CM facilities as required
• Travel up to 50%

QUALIFICATIONS

• BS in Engineering, or an equivalent mix of education and experience.
• 5+ years of experience in manufacturing operations.
• Quality management experience with strong supervisory and leadership skills.
• Working knowledge and proven leadership in continuous improvement activities and formal quality management programs (DMAIC and 8D).
• Six Sigma Green Belt or Black Belt (preferred).
• Understanding of product documentation and technical drawings with emphasis on GD&T.
• Knowledgeable in semiconductor and interconnect industry manufacturing processes and standards
• Good communication and customer interface skills.

The base salary range for this position is $100,000 – $189,260. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol’s total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin