Customer Quality Engineer: Lead Continuous Improvement

Amphenol Corporation; Yocumtown (PA); On-site; USD 70,000 - 100,000; Full time

Job summary

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, seeks a Quality Engineer in Etters, PA to lead customer quality issues and drive corrective actions across the power solutions group. You will manage complaints, coordinate with third-party providers, apply 8D methodology, and work with global teams to ensure compliance with ISO and IATF standards while traveling as needed.

Responsibilities include defect analytics, APQP/PPAP support, and delivering quality dashboards

Qualifications

• BS in Mechanical/Industrial Engineering or equivalent.
• 5–8 years in manufacturing or related industry.
• Experience with injection molding, stamping, assembly (connectors/wiring harness) a plus.
• Experience in customer handling and managing quality issues.
• Proficient with QC tools and core tools (APQP, PPAP, FMEA, MSA, SPC).
• Willingness to travel to US and Mexico on short notice.

Responsibilities

• Serve as the Single Point of Contact (SPOC) for customer quality issues.
• Lead customer communication related to non-conformances, field returns, reliability concerns, and process deviations.
• Participate in customer visits, audits, and meetings to review quality performance and address issues.
• Investigate customer complaints and coordinate containment actions with third-party service providers.
• Analyze quality failures, identify root causes, and implement corrective actions using 8D methodology.
• Conduct root cause analysis and implement robust corrective actions using structured problem-solving tools (8D, Fishbone, 5-Why, FMEA, DOE).
• Define and implement quality plans to ensure customer requirements are met.
• Maintain and update quality documentation, including complaint reports, audits, and corrective action reports.
• Support APQP/PPAP deliverables for new product introductions, engineering changes, and customer approvals.
• Track and report quality metrics (defect rates, customer returns, warranty claims, COPQ).
• Travel to customer sites to investigate complaints and resolve issues.

Skills

APQP/PPAP

FMEA

MSA

SPC

8D reporting

Minitab

Communication skills

Presentation skills

QA tools

Education

BS in Mechanical/Industrial Engineering

Tools

Minitab

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, seeks a Quality Engineer in Etters, PA to lead customer quality issues and drive corrective actions across the power solutions group. You will manage complaints, coordinate with third-party providers, apply 8D methodology, and work with global teams to ensure compliance with ISO and IATF standards while traveling as needed.

Responsibilities include defect analytics, APQP/PPAP support, and delivering quality dashboards