Customer Quality Lead for Key Accounts

YDU JC Air Cond & Ref Inc.- Dubai; San Antonio (TX); On-site; USD 112,000 - 187,000; Full time

Benefits offered by this job

Base salary + bonus

Vacation & leave

Benefits package

Training opportunities

Team collaboration

Zero Harm policy

Scheduling support

Employee discounts

Job summary

Johnson Controls is seeking a Customer Product Quality Manager (CPQM) to lead customer quality initiatives for major accounts and drive corrective actions. You will work across R&D, Manufacturing, Procurement and Sales to ensure swift, effective quality improvements and strong customer satisfaction.

The role emphasizes on-site collaboration with manufacturing teams, regular customer visits, and delivering measurable quality improvements while maintaining a safety-focused culture.

Qualifications

• Bachelor’s degree in engineering, Quality Management, or related field.
• 5+ years of experience in customer quality, operations, supplier management or project management.
• Lean Manufacturing and/or Six Sigma training.
• Experience in a matured manufacturing environment with solid quality principles.
• Willingness to travel up to 25% and on-site work in York, PA.
• Strong communication and negotiation skills.
• Experience with advanced quality requirements (IATF 16949 or equivalent).
• Industry experience in high complexity low volume manufacturing or automotive.

Responsibilities

• Lead customer quality initiatives for major accounts and drive corrective actions.
• Organize regular meetings with customers to review quality topics and open 8D reports.
• Develop and implement customer quality scorecards / KPIs.
• Coordinate containment actions during quality issues and drive cross-functional collaboration.
• Report progress to the BU Quality Director and engage cross-functional teams to support customers.

Skills

Communication Skills

Negotiation Skills

Education

Bachelor’s degree in engineering/quality

Master’s degree in business/engineering

ASQ CQE/CQM certification

Job description

Johnson Controls is seeking a Customer Product Quality Manager (CPQM) to lead customer quality initiatives for major accounts and drive corrective actions. You will work across R&D, Manufacturing, Procurement and Sales to ensure swift, effective quality improvements and strong customer satisfaction.

The role emphasizes on-site collaboration with manufacturing teams, regular customer visits, and delivering measurable quality improvements while maintaining a safety-focused culture.