Senior Technical Services & Customer Compliance Manager

Kettle Cuisine, LLC.; Savage (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Kettle Cuisine, LLC. is seeking a Technical Services Manager — Customer Supplier Assurance to base at our Savage, MD or Lynn, MA factories.

The role translates contracts, customer standards, supplier expectations, audit requirements, and change-notification obligations into clear internal actions, ownership, verification, and timely response. You will support onsite customer audits, CAPA follow-up, and collaborate with Quality, Food Safety, and Supply Chain to address non-standard obligations

Qualifications

• Bachelor’s degree in Food Science, Food Safety, Quality, Regulatory Affairs, or related field.
• 7+ years of experience in customer quality, supplier assurance, technical services, quality systems, or food manufacturing.
• Experience interpreting customer contracts and supporting customer audits, CAPA, and cross-functional projects.
• Working knowledge of SQF/GFSI systems, HACCP/Preventive Controls, supplier approval, change control, and food-manufacturing operations.
• Strong written and verbal communication, project-management, prioritization, and stakeholder-management skills.

Responsibilities

• Coordinate review and administration of customer contracts, codes of practice, supplier manuals, audit standards, and change-notification requirements, including bid-sheet quality documentation, customer questionnaires, vendor-compliance packages, attestations, validations, and audit responses.
• Maintain the controlled database of customer agreements, requirements, non-standard obligations, renewal dates, and notification levels.
• Translate customer expectations for raw materials, supply chain, labeling, master data, portals, into practical internal standards, programs, and guidance.
• Support onsite customer audits, technical discussions, CAPA follow-up, and closure evidence with Quality, and Food Safety owners.

Skills

Project management

Stakeholder management

Communication

Problem solving

Travel readiness

Education

Bachelor's degree in Food Science / Food Safety / Quality / Regulatory Affairs or related field

Job description

Kettle Cuisine, LLC. is seeking a Technical Services Manager — Customer Supplier Assurance to base at our Savage, MD or Lynn, MA factories.

The role translates contracts, customer standards, supplier expectations, audit requirements, and change-notification obligations into clear internal actions, ownership, verification, and timely response. You will support onsite customer audits, CAPA follow-up, and collaborate with Quality, Food Safety, and Supply Chain to address non-standard obligations