Customer Quality Lead — Cross-Functional Issue Resolver

Panelmatic; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

PTO and holidays

Job summary

Panelmatic, Inc. is seeking a detail-oriented Customer Quality Manager to lead the customer quality function across the project lifecycle. You will bridge customers with engineering, project management, quality, and production teams to ensure proactive, professional service.

The role focuses on warranty management, customer escalation, and continuous improvement of processes and products in a manufacturing setting.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, Quality, or a related field preferred.
• 5+ years of experience in customer quality, customer service, warranty administration, project management, quality, operations, or a related industrial/manufacturing environment.
• Experience with ISO-9001 quality management systems (QMS).
• Proficient in reading technical drawings and using measurement/testing equipment.

Responsibilities

• Serve as a primary point of contact and escalation for customer concerns, inquiries, complaints, warranty claims, and service-related issues, ensuring timely and professional responses.
• Coordinate cross-functional teams to resolve customer issues involving quality, engineering, schedule, documentation, delivery, installation, and field service.
• Manage the warranty process, including receipt and evaluation of claims, coordination of technical investigation, and timely closure.
• Own customer complaints and escalations through resolution, ensuring root-cause analysis and corrective actions.

Skills

Problem-solving

Communication

Analytical skills

Cross-functional collaboration

Education

Bachelor’s degree in Business, Engineering, Operations, Quality, or related field

Tools

ERP systems

Technical drawings

Measurement equipment

Job description

Panelmatic, Inc. is seeking a detail-oriented Customer Quality Manager to lead the customer quality function across the project lifecycle. You will bridge customers with engineering, project management, quality, and production teams to ensure proactive, professional service.

The role focuses on warranty management, customer escalation, and continuous improvement of processes and products in a manufacturing setting.