Customer Quality Engineer: Root Cause & CAPA Leader

Orange EV; Garden City (KS); On-site; USD 85,000 - 125,000; Full time

Job summary

Orange EV is seeking an experienced Quality Engineer to join the Customer Quality team to investigate FIRs and drive product improvements based on customer feedback. You will lead root cause analysis, CAPAs, and data-driven reporting to improve reliability and customer satisfaction.

Collaborating with Manufacturing, Quality, Process/Design Engineering, and Field Service, you will guide corrective actions, track quality metrics, and support audits and customer visits while applying Six Sigma,

Qualifications

• Bachelor’s degree in engineering or quality-related field required.
• 5+ years in customer quality or field/service quality engineering.
• Experience with FIR investigations and CAPA methodologies.
• Strong root cause analysis and data reporting skills.
• Proficiency with quality systems and statistical analysis.
• Certifications like CQE, Six Sigma or Lean preferred.

Responsibilities

• Process customer opportunities with thorough investigations and root-cause analysis.
• Manage and resolve field service incidents (FIRs) with timely corrective actions.
• Lead customer communication regarding quality concerns and improvements.
• Coordinate cross-functional investigations with Manufacturing, Quality, Process/Design Eng and Field Service.
• Develop and implement CAPAs based on customer feedback.
• Contribute to QA data collection/analysis software and reporting.
• Analyze trends in complaints and FIRs to identify systemic issues.
• Track and report key quality metrics and support audits and visits.
• Collaborate with Field Service teams to improve product reliability.
• Drive continuous improvement using Six Sigma, Lean, and other methodologies.

Skills

Root cause analysis

CAPA implementation

Data analysis

Quality systems

Six Sigma/Lean

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree in engineering or related field

Master’s degree preferred

Tools

QA data collection software

Job description

Orange EV is seeking an experienced Quality Engineer to join the Customer Quality team to investigate FIRs and drive product improvements based on customer feedback. You will lead root cause analysis, CAPAs, and data-driven reporting to improve reliability and customer satisfaction.

Collaborating with Manufacturing, Quality, Process/Design Engineering, and Field Service, you will guide corrective actions, track quality metrics, and support audits and customer visits while applying Six Sigma,