Customer Quality Engineer

Orange EV; Garden City (KS); On-site; USD 85,000 - 125,000; Full time

Job summary

Orange EV is seeking an experienced Quality Engineer to join the Customer Quality team to investigate FIRs and drive product improvements based on customer feedback. You will lead root cause analysis, CAPAs, and data-driven reporting to improve reliability and customer satisfaction.

Collaborating with Manufacturing, Quality, Process/Design Engineering, and Field Service, you will guide corrective actions, track quality metrics, and support audits and customer visits while applying Six Sigma,

Qualifications

• Bachelor’s degree in engineering or quality-related field required.
• 5+ years in customer quality or field/service quality engineering.
• Experience with FIR investigations and CAPA methodologies.
• Strong root cause analysis and data reporting skills.
• Proficiency with quality systems and statistical analysis.
• Certifications like CQE, Six Sigma or Lean preferred.

Responsibilities

• Process customer opportunities with thorough investigations and root-cause analysis.
• Manage and resolve field service incidents (FIRs) with timely corrective actions.
• Lead customer communication regarding quality concerns and improvements.
• Coordinate cross-functional investigations with Manufacturing, Quality, Process/Design Eng and Field Service.
• Develop and implement CAPAs based on customer feedback.
• Contribute to QA data collection/analysis software and reporting.
• Analyze trends in complaints and FIRs to identify systemic issues.
• Track and report key quality metrics and support audits and visits.
• Collaborate with Field Service teams to improve product reliability.
• Drive continuous improvement using Six Sigma, Lean, and other methodologies.

Skills

Root cause analysis

CAPA implementation

Data analysis

Quality systems

Six Sigma/Lean

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree in engineering or related field

Master’s degree preferred

Tools

QA data collection software

Job description

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

We are seeking an experienced Quality Engineer to join our Customer Quality team to assist in the resolution of Field Service Incidents (FIRs) while driving product improvements based on customer feedback. This role will be responsible for investigating quality concerns, managing corrective actions, holding joint responsibility for the development and maintenance of QA department data collection and analysis software, and collaborating with internal teams, ensuring customer satisfaction and continuous improvement of product performance. The ideal candidate will be highly analytical, detail-oriented, and skilled in problem-solving.

Position Responsibilities

• Process Customer opportunities by conducting thorough investigations and determining root cause analysis.
• Manage and resolve field service incidents (FIRs), ensuring timely responses and corrective actions.
• Lead customer communication regarding quality concerns, corrective actions, and improvement initiatives.
• Coordinate cross-functional investigations with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams.
• Develop and implement corrective and preventive actions (CAPAs) based on customer feedback.
• Share joint responsibility for the development and maintenance of the QA department's various data collection and analysis software to ensure accurate reporting and tracking of quality performance.
• Analyze trends in customer complaints and FIRs to identify systemic issues and drive continuous improvement.
• Track and report key quality metrics related to customer satisfaction and defect rates.
• Support audits and customer visits by providing detailed quality performance reports.
• Collaborate with Field Service teams to improve product reliability and reduce service incidents.
• Drive continuous improvement initiatives using Six Sigma, Lean, and/or other quality methodologies.
• Assist in the analysis of trends, repeat incidents and areas of concern.
• Perform other duties as required to support corporate objectives.
• Ability to perform deep-dive research on “off the shelf” components to identify and assess capabilities.

Position Qualifications

• Bachelor’s degree in engineering, Quality Management, or a related field (Master’s preferred).
• 5+ years of experience in customer quality or Field Service Quality Engineering.
• Strong knowledge of customer complaint resolution processes, FIR investigations, and corrective action methodologies.
• Experience conducting root cause analysis and implementing CAPAs.
• Ability to collaborate effectively with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams.
• Experience in jointly managing the development and maintenance of data collection and analysis software, ensuring accuracy in quality reporting and metrics.
• Proficiency in quality systems, statistical analysis, and process improvement methodologies.
• Excellent communication and problem-solving skills.
• Certifications such as CQE (Certified Quality Engineer), Six Sigma, or Lean Manufacturing.
• Experience with Regulatory Compliance will be a distinct plus.

Physical Requirements

• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:
• Work is performed in an office, warehouse, or customer facility
• May require duties performed in a production setting, including loud noises.
• Work in a stationary position up to 75% of the time