Quality Engineer

NR Consulting; Fort Mill (SC); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Plan

Medical/Dental/Vision Insurance

Job summary

A quality assurance firm in Fort Mill, South Carolina is seeking a Customer Quality Engineer to lead customer-focused quality assurance initiatives. The ideal candidate will ensure a high level of customer satisfaction through effective quality processes, analyze warranty claims, and implement improvements in quality assurance methodologies. This role requires a Bachelor's degree in Engineering or a related field along with relevant experience in quality assurance and leadership. The position offers a competitive salary and a full-time employment opportunity.

Qualifications

• Bachelor's Degree or equivalent in Engineering, Quality, or related field.
• 2+ years in Quality Assurance or Customer Experience roles.
• 1+ years in a supervisory or leadership position.

Responsibilities

• Lead quality assurance efforts to ensure customer satisfaction.
• Oversee audits and address customer quality concerns.
• Collaborate with cross-functional teams to resolve issues.

Skills

Cross-functional leadership

Statistical process control

Root cause analysis

Excellent communication skills

Problem-solving abilities

Time management

Education

Bachelor's Degree in Engineering or Quality

Tools

Minitab

Excel

PowerPoint

Job description

Base pay range

$80,000.00/yr - $105,000.00/yr

Job Title: Customer Quality Engineer

Location: Fort Mill, South Carolina

Job Description:

The Customer Quality Engineer leads customer‑focused quality assurance efforts, ensuring a high level of customer satisfaction through timely and effective root cause analysis, corrective actions, and continuous improvement initiatives. This role oversees customer audits and bridges production, engineering, and sales by serving as the frontline contact for customer quality concerns. The Customer Quality Supervisor implements standard Return Material Authorization (RMA) and Root Cause Corrective Action (RCCA) processes at the site level, ensuring consistency across functions.

Roles and Responsibilities

• Serve as the main site‑level liaison for customer quality issues, including RMA investigations, root cause analysis, and communication with Sales and Engineering teams.
• Analyze warranty claims, audit findings, and quality performance metrics to identify trends.
• Supervise and guide a team of quality technicians or engineers focused on finished product, out‑of‑the‑box audits, customer requirements, and outgoing quality.
• Share regular reports of customer quality performance, scorecards, KPIs, inspection results, and process monitoring with the site team.
• Implement and maintain customer quality processes aligned with corporate standards (e.g., RMA, RCCA, Apollo, A3, PDCA).
• Monitor and drive improvements in customer complaint resolution time, RMA cycle time, and customer satisfaction.
• Lead internal cross‑functional teams to resolve customer‑reported issues, identify systemic root causes, and implement sustainable corrective actions.
• Initiate the revision process and engineer solutions using tools such as DFMEA, PFMEA, control plan, etc. to improve quality assurance.
• Maintain and improve systems for outgoing inspection, product traceability, and data analysis (SPC, Pareto, etc.).
• Champion lessons learned from customer feedback across departments to drive product and process improvements.
• Prepare and present customer‑facing quality reports and metrics.
• Support and guide the implementation of Quality Management Systems (QMS) related to outgoing product and customer requirements.
• Foster a culture of quality, customer focus, and continuous improvement through coaching, process audits, and team engagement.
• Collaborate with Product Engineering, Manufacturing, and IT to streamline quality dashboards and VOC tracking tools.
• Willingness and ability to travel based on customer need; up to but not limited to 30%.

Skills

• Demonstrated ability to lead cross‑functional initiatives with a balance of technical expertise and leadership capability.
• Ability to interpret and understand regulatory requirements and customer requirements.
• Excellent communication skills, with the ability to present technical information clearly to both internal and external stakeholders.
• Strong root cause analysis and problem‑solving abilities (8D, 5‑Why, Fishbone).
• Proven ability to lead quality investigations and communicate technical findings clearly to customers and internal stakeholders.
• Proficient in statistical process control and analysis (SPC, Minitab, Excel).
• Strong understanding of statistical analysis and hypothesis testing.
• Proficient in PowerPoint.
• Effective time management and multitasking in a fast‑paced environment.
• Excellent communication, conflict resolution, and leadership skills.
• Working knowledge of QMS (ISO 9001 or equivalent), FMEA, and CAPA.
• Ability to collaborate across functions (Engineering, Sales, Operations, IT).

Traits

• Analytical thinking.
• Detail‑oriented and organized with a sense of urgency.
• High sense of follow‑through and highly action‑oriented.
• Customer‑centric mindset with a passion for product excellence.
• A team player who builds trust and seeks continuous improvement.
• Strong work ethic and ownership mentality.
• Strong communication skills at all levels.

Education and/or Experience

• Bachelor's Degree in Engineering, Quality, or a related field, or equivalent experience.
• 2+ years in Quality Assurance, CX, CEX, Customer Quality or Customer Experience roles in a heavy‑automation fast‑paced manufacturing environment.
• 1+ years in a supervisory or leadership position.
• Experience with inline inspection systems and methodologies.
• Strong public relations and customer‑facing experience, particularly in managing quality concerns and building client trust.
• Quality Engineer Certification.
• Certified Lead Auditor experience required.
• Experience in solar/PV manufacturing preferred.

Compensation and Benefits

• Paid Time Off (vacation, sick, and holiday)
• 401(k) Retirement Plan
• Medical/Dental/Vision Insurance Plans
• Supplemental/Voluntary Insurance Plans
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Recognition Programs
• Employee PV Panel Purchase Program

Seniority Level

Mid‑Senior level

Employment type

Full‑time

Job function

Quality Assurance

Industries

Manufacturing