Customer Quality Engineer: Lead Quality & Customer Impact

Royal Technologies Corp.; Hudsonville (MI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Quarterly bonuses

ESOP plan (Employee Stock Ownership)

Excellent medical insurance

On-site wellness facility

Job summary

Royal Technologies Corp. in Hudsonville is seeking a Customer Quality Engineer to lead quality initiatives, support production and launches, and strengthen customer relationships from our Corporate Grove facility.

The role requires a bachelor’s degree in quality or engineering, 5+ years manufacturing experience, ISO/IATF knowledge, and travel readiness; injection molding is a plus. We offer weekly pay, quarterly bonuses, ESOP, excellent medical insurance, and an on-site wellness facility.

Qualifications

• Bachelor’s degree in Quality, Engineering, or related field.
• Minimum of 5 years of experience in Manufacturing.
• Excellent interpersonal, verbal, and written communication skills.
• Willingness to travel on short notice and occasionally overnight.
• Proficiency with quality tools (SPC, MSA, FMEA, Control Plans, Six Sigma).
• Familiarity with ISO 9001 / IATF 16949 standards.

Responsibilities

• Facilitate clear verbal and written communications with customers.
• Ensure timely corrective-action responses to customer concerns.
• Travel to key customer locations for improvements and issue resolution.
• Lead continuous improvement initiatives to enhance quality and efficiency.
• Support production and launch activities with technical quality guidance.

Skills

Communication skills

Problem solving

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree in quality or engineering

Tools

SPC

MSA

FMEA

Control Plans

Six Sigma

ISO/IATF knowledge

Job description

Royal Technologies Corp. in Hudsonville is seeking a Customer Quality Engineer to lead quality initiatives, support production and launches, and strengthen customer relationships from our Corporate Grove facility.

The role requires a bachelor’s degree in quality or engineering, 5+ years manufacturing experience, ISO/IATF knowledge, and travel readiness; injection molding is a plus. We offer weekly pay, quarterly bonuses, ESOP, excellent medical insurance, and an on-site wellness facility.