Customer Quality Engineer - Electronics (North America)

Magneti Marelli Parts & Services; Southfield (MI); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Marelli is seeking a Customer Quality Engineer to join the Electronics team in Southfield, MI. You will drive proactive customer quality management and continuous improvement across North America, ensuring products meet customer expectations and regulatory requirements.

You will serve as the primary interface for customer quality issues, lead corrective and preventive actions, coordinate with manufacturing, engineering, and supply chain, and report on key metrics and improvements to management.

Qualifications

• Bachelor’s degree in engineering or related field.
• 5+ years in customer quality mgmt in electronics manufacturing in NA.
• Expert in quality tools and methodologies (Six Sigma, 8D, RCA).
• Familiar with industry regulations and standards.
• Excellent communication and negotiation with customers.
• Proficient in English and Spanish.

Responsibilities

• Interface for customer quality issues across NA.
• Lead corrective and preventive actions for complaints and audits.
• Coordinate with manufacturing, engineering, supply chain for root-cause and solutions.
• Analyze customer quality data and drive improvements.
• Conduct customer visits and quality reviews as needed.
• Report to management on satisfaction and improvements.

Skills

Customer quality

Quality tools

Root cause analysis

Six Sigma

Cross-functional

English and Spanish

Education

Bachelor’s in Engineering/ Electronics or related

Tools

Quality methodologies

8D process

FMEA

Job description

Marelli is seeking a Customer Quality Engineer to join the Electronics team in Southfield, MI. You will drive proactive customer quality management and continuous improvement across North America, ensuring products meet customer expectations and regulatory requirements.

You will serve as the primary interface for customer quality issues, lead corrective and preventive actions, coordinate with manufacturing, engineering, and supply chain, and report on key metrics and improvements to management.