Customer Quality Engineer in Tulsa

Energy Jobline ZR; Tulsa (OK); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Annual Bonus Program

Wellness Credit

401k with match

Life & Disability Insurance

Paid time off & sick leave

Job summary

MIRATECH in Tulsa, OK is seeking a Senior Quality Engineer to serve as the primary quality liaison between customers and our manufacturing and engineering teams. You will lead root cause investigations, manage corrective actions, and drive continuous improvement across functions to ensure customer requirements are understood and met.

The role emphasizes data analysis, audits, and strong communication to maintain quality performance and customer satisfaction.

Qualifications

• Bachelor's degree in Engineering or related technical field.
• 5+ years in Quality Engineering or related roles.
• Experience leading root cause analysis and corrective actions.
• Knowledge of quality systems and standards.

Responsibilities

• Serve as primary quality liaison for customers and internal teams.
• Lead root cause investigations and corrective actions.
• Coordinate customer audits, meetings, and quality reviews.
• Monitor quality metrics and drive continuous improvement across functions.

Skills

Quality engineering

Root cause analysis

Customer quality

Analytical skills

Communication

Education

Bachelor's degree in Engineering

Tools

MS Excel

Job description

Job DescriptionJob DescriptionReports to: Director Of QualityLocation: Tulsa, OKCooperates with: Quality, Engineering, Manufacturing, Project Management & Tech Services Primary Responsibility Serve as the primary quality liaison between the company and its customers, ensuring customer requirements are understood, communicated, and consistently met. The CQE drives customer satisfaction by managing quality concerns, leading root cause investigations, coordinating corrective actions, and supporting continuous improvement initiatives across manufacturing, engineering, and supply chain functions.Specific Duties and Responsibilities:Serve as the primary quality contact for assigned customers. Respond to customer quality inquiries, complaints, and concerns in a timely manner. Participate in customer meetings, audits, and quality reviews. Communicate customer requirements and expectations to internal teams. Build and maintain strong customer relationships focused on quality performance and continuous improvement. Lead investigations of customer complaints, returns, and nonconformance reports. Facilitate root cause analysis using methodologies such as 8D, 5 Why, Fishbone, and Fault Tree Analysis. Ensure timely closure of customer quality issues and provide comprehensive responses. Support internal and external audits. Maintain quality records, reports, and documentation related to customer quality performance. Monitor customer quality metrics, including PPM, warranty claims, returns, and complaint trends. Analyze data to identify recurring issues and opportunities for improvement. Prepare and present quality performance reports to customers and leadership. Track and report corrective action effectiveness. Partner with Manufacturing, Engineering, Supply Chain, Operations, and Program Management teams to resolve quality concerns. Support product launches and customer qualification activities. Participate in risk assessments, process improvement projects, and quality planning activities. Drive continuous improvement initiatives focused on reducing defects and improving customer satisfaction.Qualifications:Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related technical field. 5+ years of experience in Quality Engineering, Customer Quality, Manufacturing Quality, or related roles. Experience leading root cause analysis and corrective action processes. Knowledge of quality management systems and industry standards. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Proficiency with Microsoft Office and quality data analysis tools.Benefits and Perks:Health, Dental & Vision InsuranceAnnual Bonus Program$350 Annual Wellness CreditFlexible Spending Account (FSA)401k with match up to 5%Life insuranceDisability insurance5 days of paid sick leave annually 15 days PTO annually (prorated based on start date)$350 Production Reimbursement ProgramEqual Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to , color, , ancestry, , age, , , or preference, marital status or spousal affiliation, physical or mental , medical conditions, , status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.