Customer Quality Engineer: Defect Reduction & CX Leadership

MIRATECH Corporation; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Annual Bonus Program

$350 Annual Wellness Credit

Flexible Spending Account (FSA)

401k with match up to 5%

Life insurance

Disability insurance

5 days of paid sick leave annually

15 days PTO annually (prorated basedon

$350 Production Reimbursement Program

Job summary

MIRATECH Corporation in Tulsa, OK seeks a Customer Quality Engineer (CQE) to serve as the primary quality liaison between the company and its customers. You will ensure customer requirements are understood, communicated, and consistently met, driving satisfaction and continuous improvement across manufacturing, engineering, and supply chain.

This role leads root cause investigations, coordinates corrective actions, and supports internal and external audits, with a focus on reducing defects,

Qualifications

• Bachelor’s degree in Engineering, Quality Management, Manufacturing, or a related technical field.
• 5+ years of experience in Quality Engineering, Customer Quality, Manufacturing Quality, or related roles.
• Experience leading root cause analysis and corrective action processes.
• Knowledge of quality management systems and industry standards.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and quality data analysis tools.

Responsibilities

• Serve as the primary quality contact for assigned customers.
• Respond to customer quality inquiries, complaints, and concerns in a timely manner.
• Participate in customer meetings, audits, and quality reviews.
• Communicate customer requirements and expectations to internal teams.
• Build and maintain strong customer relationships focused on quality performance and continuous improvement.
• Lead investigations of customer complaints, returns, and nonconformance reports.
• Facilitate root cause analysis using methodologies such as 8D, 5 Why, Fishbone, and Fault Tree Analysis.
• Ensure timely closure of customer quality issues and provide comprehensive responses.
• Support internal and external audits.
• Maintain quality records, reports, and documentation related to customer quality performance.
• Monitor customer quality metrics, including PPM, warranty claims, returns, and complaint trends.
• Analyze data to identify recurring issues and opportunities for improvement.
• Prepare and present quality performance reports to customers and leadership.
• Track and report corrective action effectiveness.
• Partner with Manufacturing, Engineering, Supply Chain, Operations, and Program Management teams to resolve quality concerns.
• Support product launches and customer qualification activities.
• Participate in risk assessments, process improvement projects, and quality planning activities.
• Drive continuous improvement initiatives focused on reducing defects and improving customer satisfaction.

Skills

Root cause analysis

Quality management

Analytical thinking

Communication skills

Microsoft Office

Education

Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related technical field

Tools

Quality data analysis tools

Job description

MIRATECH Corporation in Tulsa, OK seeks a Customer Quality Engineer (CQE) to serve as the primary quality liaison between the company and its customers. You will ensure customer requirements are understood, communicated, and consistently met, driving satisfaction and continuous improvement across manufacturing, engineering, and supply chain.

This role leads root cause investigations, coordinates corrective actions, and supports internal and external audits, with a focus on reducing defects,