Customer Quality Engineer

Ultra Clean Technology; Phoenix, Northern (AZ, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Ultra Clean Technology seeks a Customer Quality Engineer to act as the primary liaison for customer quality matters and drive compliance with customer requirements in a manufacturing setting. You will manage audits, lead 8D problem solving, and partner with cross-functional teams to prevent quality escapes and improve processes.

The role emphasizes strong communication with customers and internal teams, with a focus on audits, scorecards, and maintaining quality performance across products and

Qualifications

• Master's degree in engineering or equivalent technical discipline is required.
• ISO 9001 auditor experience is a plus.
• Experience with Lean, Six Sigma, and zero-defect manufacturing is preferred.

Responsibilities

• Primary liaison for all customer-facing quality matters and audits.
• Define and implement production part qualification requirements based on customer quality needs.
• Report to Site Quality Head and support operations in understanding customer requirements.
• Lead audits, schedule actions, and close out audit items; manage 8D investigations.
• Interface with customers to communicate quality issues and drive corrective actions.

Skills

Quality management

Statistical analysis

Problem solving (8D)

Regulatory compliance

Leadership

Communication

Education

Master's degree in Engineering

ISO 9001 auditor

Mechanical engineering background

Job description

Join UCTand be part ofthe fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smartcar,and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success –

UCTis looking for a talentedCustomer Quality Engineerto join us inPhoenix, AZ!

The Customer Quality Engineer serves as the primary liaison for all customer-facing quality matters, ensuring compliance with customer requirements and driving resolution of product and process issues. This role manages audits, oversees part qualification, and leads problem-solving initiatives to prevent quality escapes. By partnering with cross-functional teams, the Customer Quality Engineer supports operational excellence, maintains strong customer relationships, and ensures achievement of quality scorecards and performance objectives.

Essential Duties and Responsibilities:

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements.
• Reports into Site Quality Head and supports operations team to understand Customer requirements.
• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.

Specific responsibilities include meeting/exceeding all goals and objectives for:

• Customer Quality Scorecards.
• Customer QMS & technical audits and action plan completion.
• Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics.
• Effectively interface with Customer to notify material purge/recalls & problems.
• Drive problem solving (8D) on all negatively impactful quality escapes to Customer.
• Create various presentations and action plans to meet Customer & UCT communication needs.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills and Abilities:

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.

Educational/Certification Requirement:

• Minimum of a Master's degree in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience a plus.

Work Experience:

• 1+ years of experience in Functional management, compliance Engineering, Operations, Quality or Reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Physical Demands and Working Conditions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Works in a manufacturing environment.

Physical Demands:

• Work may require the ability to lift 10-20 pounds infrequently. Ability to talk on phone and use computer for extended periods of time may be required.
• May involve exposure to moderate noise levels from printers, faxes, computers, etc.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.