Customer Quality Engineer — FIR Resolution & CAPA Expert

Orange EV; Arkansas City (KS); On-site; USD 90,000 - 120,000; Full time

Job summary

Orange EV seeks an experienced Quality Engineer to join the Customer Quality team. You will investigate Field Service Incidents, drive CAPAs, and partner with Manufacturing, Design, and Field Service to improve product reliability and reporting.

The role emphasizes data-driven quality improvements, collaboration across disciplines, and compliance with quality standards to enhance customer satisfaction and product performance.

Qualifications

• Bachelor's degree in engineering/Quality Management; Master's preferred.
• 5+ years of experience in customer quality or Field Service Quality Engineering.
• Experience with FIR investigations and CAPAs.
• Proficient in quality systems, statistical analysis, and process improvement.
• Certifications such as CQE, Six Sigma, or Lean Manufacturing are desirable.
• Experience with Regulatory Compliance is a plus.

Responsibilities

• Process Customer opportunities by conducting thorough investigations and determining root cause analysis.
• Manage and resolve field service incidents (FIRs), ensuring timely responses and corrective actions.
• Lead customer communication regarding quality concerns, corrective actions, and improvement initiatives.
• Coordinate cross-functional investigations with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams.
• Develop and implement corrective and preventive actions (CAPAs) based on customer feedback.
• Share joint responsibility for the development and maintenance of the QA department's data collection and analysis software to ensure accurate reporting and tracking of quality performance.
• Analyze trends in customer complaints and FIRs to identify systemic issues and drive continuous improvement.
• Track and report key quality metrics related to customer satisfaction and defect rates.
• Support audits and customer visits by providing detailed quality performance reports.
• Collaborate with Field Service teams to improve product reliability and reduce service incidents.
• Drive continuous improvement initiatives using Six Sigma, Lean, and/or other quality methodologies.
• Assist in the analysis of trends, repeat incidents and areas of concern.
• Perform other duties as required to support corporate objectives.
• Ability to perform deep-dive research on "off the shelf" components to identify and assess capabilities.

Skills

Root cause analysis

CAPA

Quality systems

Statistical analysis

Process improvement

Six Sigma

Lean Manufacturing

Cross-functional collaboration

Problem-solving

Communication

Education

Bachelor's degree in engineering or quality management

Master's degree preferred

Tools

QA data collection software

Job description

Orange EV seeks an experienced Quality Engineer to join the Customer Quality team. You will investigate Field Service Incidents, drive CAPAs, and partner with Manufacturing, Design, and Field Service to improve product reliability and reporting.

The role emphasizes data-driven quality improvements, collaboration across disciplines, and compliance with quality standards to enhance customer satisfaction and product performance.