Customer Quality Engineer

ZF Group; Hebron Estates (KY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual incentive plan

Paid vacation

401k plan

Health care benefits

Paid holidays

Community outreach

Job summary

ZF Group in the United States is seeking a Customer Quality Engineer to drive quality from design through production, partnering with engineering, manufacturing, suppliers, and customers to ensure high-quality solutions.

You will lead Process and Design FMEA, PPAP, root-cause analyses, and supplier quality improvements, while supporting warranty issues and driving continuous improvement under IATF/ISO standards.

Qualifications

• Bachelor's degree in engineering or related field is required.
• Minimum 3 years' experience in quality within manufacturing.
• Experience with SAP, especially warehouse or manufacturing modules, preferred.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

• Participates in development of Process and Design FMEA’s.
• Recommend design and manufacturing method changes to new products.
• Provide technical support and analyses to resolve product problems in manufacturing.
• Collaborate with customer warranty and quality personnel to analyze defective parts.
• Investigate customer complaints and validate corrective actions to improve satisfaction.
• Lead resolution of repetitive customer claims with root cause analysis and supplier actions.
• Ensure Quality Assurance Agreements (QAA) for assigned suppliers with Commodity Buyers.
• Lead PPAP and related quality tasks across production.

Skills

Troubleshooting

Analytical skills

Problem-solving

MS Office

Education

Bachelor’s degree in Engineering or related field

Tools

SAP

Job description

About the Team
You’ll join a collaborative, customer-focused quality team dedicated to driving product excellence from design through production, working cross-functionally with engineering, manufacturing, suppliers, and customers. The team is committed to continuous improvement, proactive problem-solving, and delivering high-quality solutions that enhance customer satisfaction.

What you can look forward to as Customer Quality Engineer:

• Participates in the development of Process and Design FMEA’s.
• Recommend design and manufacturing method changes to new products.
• Perform technical support and analyses to resolve product problems as they occur in the manufacturing process
• Work with customer warranty and quality personnel to analyze, track, and troubleshoot defective returned parts.
• Improve customer satisfaction by investigating customer complaints, proposing improvements, validating corrective actions
• Lead the resolution of repetitive or customer claims with root cause analysis and LLC at suppliers; (for warranty and merchandised goods)
• Ensure conclusion of Quality Assurance Agreements (QAA) for all assigned suppliers in cooperation with Commodity Buyers
• Lead all necessary tasks of the CQP including Production Part Approval Process (PPAP)

Your profile as Customer Quality Engineer:

• Bachelor’s degree in Engineering or related field, or equivalent professional experience
• Minimum of 3 years’ experience in quality within a manufacturing environment
• Experience with SAP, particularly warehouse or manufacturing modules, preferred
• Strong troubleshooting, analytical, and problem-solving skills
• Proficiency in core automotive quality standards and tools, including APQP, PPAP (AIAG), PPA (VDA 2), SPC, MSA, FMEA, and root cause analysis methods (8D, Pareto, Fault Tree Analysis)
• Knowledge of quality management systems and auditing standards, including ISO 9001, IATF 16949, and ISO 19011
• Familiarity with manufacturing processes, product lifecycle management (PLM), Product Safety Act requirements, and process documentation (work instructions, control plans)
• Ability to read and interpret technical drawings and use measurement/control equipment, along with strong MS Office skills

ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration-related support, including - but not limited to - being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support). IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY.

Why you should choose ZF:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• Supportive Employee Groups and community outreach activities