Customer Quality Engineer: Design-to-Production QA

ZF Group; Hebron Estates (KY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual incentive plan

Paid vacation

401k plan

Health care benefits

Paid holidays

Community outreach

Job summary

ZF Group in the United States is seeking a Customer Quality Engineer to drive quality from design through production, partnering with engineering, manufacturing, suppliers, and customers to ensure high-quality solutions.

You will lead Process and Design FMEA, PPAP, root-cause analyses, and supplier quality improvements, while supporting warranty issues and driving continuous improvement under IATF/ISO standards.

Qualifications

• Bachelor's degree in engineering or related field is required.
• Minimum 3 years' experience in quality within manufacturing.
• Experience with SAP, especially warehouse or manufacturing modules, preferred.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

• Participates in development of Process and Design FMEA’s.
• Recommend design and manufacturing method changes to new products.
• Provide technical support and analyses to resolve product problems in manufacturing.
• Collaborate with customer warranty and quality personnel to analyze defective parts.
• Investigate customer complaints and validate corrective actions to improve satisfaction.
• Lead resolution of repetitive customer claims with root cause analysis and supplier actions.
• Ensure Quality Assurance Agreements (QAA) for assigned suppliers with Commodity Buyers.
• Lead PPAP and related quality tasks across production.

Skills

Troubleshooting

Analytical skills

Problem-solving

MS Office

Education

Bachelor’s degree in Engineering or related field

Tools

SAP

Job description

ZF Group in the United States is seeking a Customer Quality Engineer to drive quality from design through production, partnering with engineering, manufacturing, suppliers, and customers to ensure high-quality solutions.

You will lead Process and Design FMEA, PPAP, root-cause analyses, and supplier quality improvements, while supporting warranty issues and driving continuous improvement under IATF/ISO standards.