Quality Engineer

Ingenium Talent; Nashville (TN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Work-life balance

Career growth opportunities

Exposure to leading OEMs

Job summary

Ingenium Talent is seeking a customer-focused Quality Engineer for a large global Tier 1 automotive supplier. The role involves driving quality initiatives, resolving customer concerns, and supporting continuous improvement across manufacturing processes.

The ideal candidate has strong customer-facing experience, a solid understanding of automotive quality systems, and a passion for delivering exceptional customer service. This is a great opportunity for growth within a world‑class organization.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, or related field.
• 3+ years of Quality Engineering experience within automotive manufacturing.
• Strong customer-facing experience supporting OEMs or Tier 1 automotive customers.
• Experience leading customer issue resolution and corrective action activities.
• Working knowledge of: IATF 16949; Core Tools (APQP, PPAP, FMEA, MSA, SPC, Control Plans); Root Cause Analysis methodologies (8D, 5 Why, Fishbone).
• Excellent communication and relationship-building skills.
• Strong problem-solving and analytical abilities.

Responsibilities

• Serve as the primary quality contact for customers, addressing concerns and ensuring timely resolution of quality issues.
• Lead customer complaint investigations using structured problem-solving methodologies.
• Manage customer quality requirements and ensure compliance with OEM standards.
• Coordinate containment activities and corrective actions related to customer concerns.
• Facilitate root cause analysis and implement corrective and preventive actions (CAPA).
• Lead and support APQP, PPAP, FMEA, Control Plans, and other quality system activities.
• Monitor key quality metrics and drive continuous improvement initiatives.
• Participate in internal, customer, and third-party audits.
• Collaborate closely with manufacturing, engineering, suppliers, and customer teams to improve product quality and process performance.
• Support launch activities and ensure successful quality readiness for new programs.
• Analyze quality data and present findings to leadership and customers.

Skills

Customer-facing

Quality problem solving

Communication

Analytical skills

Owner mindset

Education

Bachelor's degree in Engineering/Quality/Manufacturing

Tools

Core Tools (APQP, PPAP, FMEA, MSA, SPC, Control Plans)

Job description

Our client is a large, global Tier 1 automotive supplier that partners with some of the world's most recognized OEMs. With operations across multiple continents and a strong commitment to innovation, quality, and employee development, this organization offers outstanding long-term career growth opportunities within a stable and expanding business.

This is an excellent opportunity for a customer-focused Quality Engineer who thrives in a manufacturing environment and enjoys being the key liaison between customers, production, and internal quality teams. If you're looking for a company that values professional growth while also promoting a healthy work-life balance, we'd love to speak with you.

Why You'll Love This Opportunity

• Competitive compensation and benefits package
• Strong emphasis on work-life balance
• Opportunity to work for a well-established, global automotive leader
• Clear career advancement opportunities within a growing organization
• Exposure to industry-leading customers and advanced manufacturing processes
• Collaborative culture focused on continuous improvement and employee development

Position Summary

The Quality Engineer will play a critical role in ensuring customer satisfaction by driving quality initiatives, resolving customer concerns, and supporting continuous improvement efforts throughout the manufacturing process. This position requires someone with strong customer-facing experience who can successfully build relationships with OEM and Tier 1 customers while effectively managing quality expectations.

The ideal candidate will be a proactive problem solver with a solid understanding of automotive quality systems and a passion for delivering exceptional customer service.

Key Responsibilities

• Serve as the primary quality contact for customers, addressing concerns and ensuring timely resolution of quality issues.
• Lead customer complaint investigations using structured problem-solving methodologies.
• Manage customer quality requirements and ensure compliance with OEM standards.
• Coordinate containment activities and corrective actions related to customer concerns.
• Facilitate root cause analysis and implement corrective and preventive actions (CAPA).
• Lead and support APQP, PPAP, FMEA, Control Plans, and other quality system activities.
• Monitor key quality metrics and drive continuous improvement initiatives.
• Participate in internal, customer, and third-party audits.
• Collaborate closely with manufacturing, engineering, suppliers, and customer teams to improve product quality and process performance.
• Support launch activities and ensure successful quality readiness for new programs.
• Analyze quality data and present findings to leadership and customers.

Qualifications

Required

• Bachelor's degree in Engineering, Quality, Manufacturing, or related field.
• 3+ years of Quality Engineering experience within automotive manufacturing.
• Strong customer-facing experience supporting OEMs or Tier 1 automotive customers.
• Experience leading customer issue resolution and corrective action activities.
• Working knowledge of:
• IATF 16949
• Core Tools (APQP, PPAP, FMEA, MSA, SPC, Control Plans)
• Root Cause Analysis methodologies (8D, 5 Why, Fishbone, etc.)
• Excellent communication and relationship-building skills.
• Strong problem-solving and analytical abilities.

Preferred

• Experience with customer portals and OEM-specific requirements.
• CQE certification or similar quality certification.
• Knowledge of lean manufacturing and continuous improvement methodologies.
• Experience in high-volume automotive production environments.

What Makes the Ideal Candidate?

• Customer-focused mindset with the ability to confidently interact with customers at all levels.
• Strong sense of ownership and urgency when addressing quality concerns.
• Collaborative team player who can work cross-functionally.
• Passion for continuous improvement and operational excellence.
• Desire to grow professionally within a world‑class global organization.