CUSTOMER PROJECT MANAGER- Little Rock Service Center

Dassault Falcon Jet; Little Rock (AR); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

HSA and FSA options

401k Plan with Company Match

Life Insurance

Disability Benefits

Supplemental Insurance

Group Legal

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Dassault Falcon Jet is seeking a Customer Project Manager for the Little Rock Service Center to oversee schedules, budgets and scope. You will coordinate customer requirements, act as single point of contact, and ensure timely invoicing for services performed, while maintaining communication with operations and customers.

Responsibilities include interpreting contracts, driving activities to meet milestones, coordinating with departments, and ensuring on-time delivery within budget.

Qualifications

• Minimum of five years' experience in corporate aircraft environment.
• Proven ability to manage and direct projects.
• Proven ability to organize, manage and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a professional manner.
• Associates degree in related field or equivalent.
• A & P license preferred.

Responsibilities

• Interprets and applies contract requirements and programs; ensures that cost and selling prices are fair, accurate and provide a reasonable profit to the facility.
• Drives the activities needed to meet commitments and monitors hours applied to the work scope to insure alignment with proposal.
• Ensures milestones are achieved to insure the work scope remains on track and develops recovery plans when the work scope goes off track.
• Communicates and collaborates with interfacing departments to insure smooth execution of the work scope and manages the Crew Chief.
• Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to insure customer satisfaction objectives are continually met.
• Monitors pricing and pricing policies and provides recommendations for program pricing issues and supports the administration of warranty claims.
• Participates in the pre-arrival, customer arrival briefing and departure debrief meetings.
• Monitors the processing of the aircraft work order to insure accurate and timely invoicing.
• Documents/coordinates work arising from debrief and/or the inspection and maintenance of the aircraft.
• Greet aircraft upon arrival on respective shift and maintain the single point of contact for the customer on shift.
• Monitor work in progress and ensure adequate supervision is applied to each work project.
• Assists departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies and clean.

Skills

Project management

Communication

Coordination

Education

Associates degree in related field

Job description

CUSTOMER PROJECT MANAGER- Little Rock Service Center

Job Category: Customer Service, Support

Requisition Number: CUSTO002308

• Posted : August 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Dassault Falon Jet is hiring a full time Customer Project Manager (CPM) and is responsible for monitoring schedules, budgets, personnel and quality. The Customer ProjectManager provides the business support to the maintenance operation prior to aircraft arrival; coordinates all customer requirements associated with planned work scope; provides for the single point of contact and maintains constant communication with the customer; ensures all customer issues are addressed through collaboration with operations and provides for the timely and accurate invoicing to the customer for services provided. This position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved.

Job Duties and Responsibilities:

• Interprets and applies contract requirements and special programs. Assures that cost and selling prices are fair, accurate and provide a reasonable profit to the facility.
• Drives the activities needed to meet commitments and monitors hours applied to the work scope to insure alignment with proposal.
• E nsures milestones are achieved to insure the work scope remains on track and develops recovery plans when the work scope goes off track.
• Communicates and collaborates with all interfacing departments as necessary to insure the smooth and efficient execution of the work scope as well as manages the Crew Chief.
• Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to insure customer satisfaction objectives are continually met.
• Monitors pricing and pricing policies and provides recommendations for program pricing issues and supports the administration of warranty claims.
• Participates in the pre-arrival, customer arrival briefing and departure debrief meetings.
• Monitors the processing of the aircraft work order to insure accurate and timely invoicing.
• Document/coordinate work arising from debrief and/or the inspection and maintenance of the aircraft.
• Greet aircraft upon arrival on respective shift and maintain the single point of contact for the customer on shift.
• Monitor work in progress and ensure adequate supervision is applied to each work project.
• Assists departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies and clean.

Requirements

• Minimum of five (5) years-experience working in corporate aircraft environment.
• Proven ability to manage and direct projects.
• Proven ability to organize, manage and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business like professional manner.
• Associates degree in related field or equivalent.
• A & P license preferred.

Compensation and Benefits:

The compensation for this position typically falls between $80,000 and $110,000 per year. This position may be eligible for relocation assistance. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

• comprehensive healthcare coverage (Medical/Prescription, Dental, Vision)
• HSA and FSA options
• 401k Plan with Company Match
• Life Insurance
• Disability Benefits
• Supplemental Insurance
• Group Legal
• Paid Time Off
• Tuition Reimbursement
• Employee Discounts and much more.

We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.