CUSTOMER PROJECT MANAGER- Little Rock Service Center

Dassault Falcon Jet; Arkansas; On-site; USD 80,000 - 110,000; Full time

Job summary

Dassault Falcon Jet is seeking a full-time Customer Project Manager to monitor schedules, budgets, personnel, and quality for aviation maintenance operations arriving at the facility.

The CPM provides business support, coordinates customer requirements, and serves as the single point of contact, ensuring timely and accurate invoicing and overall customer satisfaction.

Qualifications

• Associates degree in related field or equivalent.
• A &P license preferred.
• Minimum of five (5) years experience in corporate aircraft environment.
• Proven ability to manage and direct projects.
• Proven ability to organize, manage and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a businesslike professional manner.

Responsibilities

• Interprets and applies contract requirements and special programs.
• Drives the activities needed to meet commitments and monitors hours applied to the work scope.
• Ensures milestones are achieved and develops recovery plans when the work scope goes off track.
• Communicates and collaborates with interfacing departments to insure smooth execution of the work scope; manages the Crew Chief.
• Documents customer feedback and communicates new concepts to improve procedures and services.
• Monitors pricing and pricing policies and supports warranty claims administration.
• Participates in pre-arrival and arrival/debrief meetings.
• Monitors work order processing to ensure accurate invoicing.
• Coordinates work arising from debriefs and maintenance of aircraft.
• Greets aircraft on shift and maintains the single point of contact for the customer.
• Overlooks work in progress and ensures supervision is adequate.
• Assists departments to return aircraft on time, on budget, and clean.
• Uses Siebel to document customer information.

Skills

Project management

Communication

Scheduling

Customer liaison

Education

Associates degree or equivalent

Tools

Siebel

Job description

Dassault Falon Jet is hiring a full time Customer Project Manager (CPM) and is responsible for monitoring schedules, budgets, personnel and quality. The Customer Project Manager provides the business support to the maintenance operation prior to aircraft arrival; coordinates all customer requirements associated with planned work scope; provides for the single point of contact and maintains constant communication with the customer; ensures all customer issues are addressed through collaboration with operations and provides for the timely and accurate invoicing to the customer for services provided. This position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved.

Job Duties And Responsibilities

• Interprets and applies contract requirements and special programs. Assures that cost and selling prices are fair, accurate and provide a reasonable profit to the facility.
• Drives the activities needed to meet commitments and monitors hours applied to the work scope to insure alignment with proposal.
• Ensures milestones are achieved to insure the work scope remains on track and develops recovery plans when the work scope goes off track.
• Communicates and collaborates with all interfacing departments as necessary to insure the smooth and efficient execution of the work scope as well as manages the Crew Chief.
• Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to insure customer satisfaction objectives are continually met.
• Monitors pricing and pricing policies and provides recommendations for program pricing issues and supports the administration of warranty claims.
• Participates in the pre-arrival, customer arrival briefing and departure debrief meetings.
• Monitors the processing of the aircraft work order to insure accurate and timely invoicing.
• Document/coordinate work arising from debrief and/or the inspection and maintenance of the aircraft.
• Greet aircraft upon arrival on respective shift and maintain the single point of contact for the customer on shift.
• Monitor work in progress and ensure adequate supervision is applied to each work project.
• Assists departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies and clean.
• Utilize Siebel to document customer information.

Requirements

• Minimum of five (5) years-experience working in corporate aircraft environment.
• Proven ability to manage and direct projects.
• Proven ability to organize, manage and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business like professional manner.
• Associates degree in related field or equivalent.
• A & P license preferred.

Compensation And Benefits

The compensation for this position typically falls between $80,000 and $110,000 per year. This position may be eligible for relocation assistance. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.