CUSTOMER PROJECT MANAGER

Dassault Falcon Jet; Town of Florida (NY); On-site; USD 95,000 - 126,000; Full time

Benefits offered by this job

Healthcare coverage

401k Plan with Company Match

Paid Time Off

Tuition Reimbursement

Job summary

Join Dassault Falcon Jet as a full-time Customer Project Manager in Melbourne, FL, where you'll play a vital role in ensuring customer satisfaction and project success. This position requires a focus on managing schedules, budgets, and personnel related to aircraft projects, with direct communication with clients.

The ideal candidate has at least 5 years of experience in a corporate aircraft environment and excels at project management and communication. The role offers a competitive salary and comprehensive benefits.

Qualifications

• Minimum of five years of experience in a corporate aircraft environment.
• Proven ability to manage and direct projects.
• Experience in organizing and managing complex projects.

Responsibilities

• Monitor schedules, budgets, personnel and quality.
• Address customer requirements and ensure timely invoicing.
• Communicate with all interfacing departments and manage the Crew Chief.

Skills

Project management

Customer communication

Organizational skills

Technical knowledge of corporate aircraft

Collaboration

Education

Associate degree in related field

A & P license preferred

Tools

Siebel

Job description

Do you have stellar customer service working with VIPs, 5 years of working in a corporate aircraft environment, and experienced in managing and directing projects? If so, come soar with Dassault Falcon Jet and apply!

Dassault Falcon Jet is hiring a full-time Customer Project Manager (CPM) in Melbourne, FL and is responsible for monitoring schedules, budgets, personnel and quality. The Customer Project Manager provides the business support to the maintenance operation prior to aircraft arrival; coordinates all customer requirements associated with planned work scope; provides for the single point of contact and maintains constant communication with the customer; ensures all customer issues are addressed through collaboration with operations and provides for the timely and accurate invoicing to the customer for services provided. This position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved.

Job Duties And Responsibilities

• Interprets and applies contract requirements and special programs. Assures that cost and selling prices are fair, accurate and provide a reasonable profit to the facility.
• Drives the activities needed to meet commitments and monitors hours applied to the work scope to insure alignment with proposal.
• Ensures milestones are achieved to ensure the work scope remains on track and develops recovery plans when the work scope goes off track.
• Communicates and collaborates with all interfacing departments as necessary to insure the smooth and efficient execution of the work scope as well as manages the Crew Chief.
• Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to insure customer satisfaction objectives are continually met.
• Monitors pricing and pricing policies and provides recommendations for program pricing issues and supports the administration of warranty claims.
• Participates in the pre-arrival, customer arrival briefing, and departure debrief meetings.
• Monitors the processing of the aircraft work order to insure accurate and timely invoicing.
• Document/coordinate work arising from debrief and/or the inspection and maintenance of the aircraft.
• Greet aircraft upon arrival on respective shift and maintain the single point of contact for the customer on shift.
• Monitor work in progress and ensure adequate supervision is applied to each work project.
• Assists departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies and clean.
• Utilize Siebel to document customer information.

Requirements

• Minimum of five (5) years-experience working in corporate aircraft environment.
• Proven ability to manage and direct projects.
• Proven ability to organize, manage and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business-like professional manner.
• Associate degree in related field or equivalent.
• A & P license preferred.

Compensation And Benefits

The compensation for this position typically falls between $95,000 and $126,000 per year. This position is not eligible for overtime. This position may be eligible for a sign on bonus or relocation assistance. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.