CUSTOMER PROJECT MANAGER

Dassault Falcon Jet; Melbourne (FL); Hybrid; USD 95,000 - 126,000; Full time

Job summary

Dassault Falcon Jet in Melbourne, FL is seeking a full-time Customer Project Manager (CPM) to monitor schedules, budgets, personnel and quality, and to serve as the single point of contact for customers from pre-arrival through invoicing.

The role requires at least five years in a corporate aircraft environment and a proven ability to manage complex projects. Compensation typically ranges from $95,000 to $126,000 per year with comprehensive healthcare, retirement, and related benefits.

Qualifications

• Minimum of five (5) years-experience working in corporate aircraft environment.
• Proven ability to manage and direct projects.
• Proven ability to organize, manage and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business-like professional manner.

Responsibilities

• Interprets and applies contract requirements; ensures fair pricing with reasonable profit.
• Drives activities to meet commitments and monitors hours to align with proposal.
• Ensures milestones are achieved and develops recovery plans when needed.
• Communicates and collaborates with interfacing departments and manages the Crew Chief.
• Gathers customer feedback and communicates improvements to ensure satisfaction.
• Monitors pricing and supports administration of warranty claims.
• Participates in pre-arrival, arrival briefing, and departure debrief meetings.
• Monitors work orders to ensure accurate and timely invoicing.
• Documents and coordinates work arising from debriefs and maintenance.
• Greets aircraft on arrival and maintains single point of contact for customer on shift.
• Monitors progress and ensures adequate supervision of each project.
• Assists departments to ensure on-time, on-budget delivery and cleanliness.

Skills

Project management

Customer communication

Team coordination

Aviation industry knowledge

Education

Associate degree

Job description

Do you have stellar customer service working with VIP's, 5 years of working in a corporate aircraft environment, and experienced in managing and directing projects? If so, come soar with Dassault Falcon Jet and

Dassault Falcon Jet is hiring a full-time Customer Project Manager (CPM) in Melbourne, FL and is responsible for monitoring schedules, budgets, personnel and quality. The Customer Project Manager provides the business support to the maintenance operation prior to aircraft arrival; coordinates all customer requirements associated with planned work scope; provides for the single point of contact and maintains constant communication with the customer; ensures all customer issues are addressed through collaboration with operations and provides for the timely and accurate invoicing to the customer for services provided. This position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved.

Job Duties and Responsibilities

• Interprets and applies contract requirements and special programs. Assures that cost and selling prices are fair, accurate and provide a reasonable profit to the facility.
• Drives the activities needed to meet commitments and monitors hours applied to the work scope to insure alignment with proposal.
• E nsures milestones are achieved to ensure the work scope remains on track and develops recovery plans when the work scope goes off track.
• Communicates and collaborates with all interfacing departments as necessary to insure the smooth and efficient execution of the work scope as well as manages the Crew Chief.
• Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to insure customer satisfaction objectives are continually met.
• Monitors pricing and pricing policies and provides recommendations for program pricing issues and supports the administration of warranty claims.
• Participates in the pre-arrival, customer arrival briefing, and departure debrief meetings.
• Monitors the processing of the aircraft work order to insure accurate and timely invoicing.
• Document/coordinate work arising from debrief and/or the inspection and maintenance of the aircraft.
• Greet aircraft upon arrival on respective shift and maintain the single point of contact for the customer on shift.
• Monitor work in progress and ensure adequate supervision is applied to each work project.
• Assists departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies and clean.

Requirements

• Minimum of five (5) years-experience working in corporate aircraft environment.
• Proven ability to manage and direct projects.
• Proven ability to organize, manage and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business-like professional manner.
• Associate degree in related field or equivalent.
• A & P license preferred.

Compensation and Benefits

The compensation for this position typically falls between $95,000 and $126,000 per year. This position is not eligible for overtime. This position may be eligible for a sign on bonus or relocation assistance.Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.