Customer Accounts Coordinator - Manufacturing & Delivery

International Paper; Shakopee (MN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health, welfare and retirement plans

Job summary

International Paper in Shakopee, MN is seeking a Customer Account Coordinator to support Sales, Manufacturing and Shipping by entering orders, communicating with customers and maintaining account data. You will work with KIWI system to manage deliveries and coordinate with production to meet deadlines for multiple small to medium customers with high complexity.

Responsibilities include handling orders, coordinating credits, maintaining data, and ensuring on-time execution across departments

Qualifications

• Experience in a manufacturing environment preferred.
• Preferred computer data-entry experience.
• Preferred experience in the corrugate box industry.
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience.

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and shipping to ensure on-time deliveries; manage multiple accounts of small to medium customers with high complexity.
• Take customer orders from customers or account managers.
• Place orders for materials and supplies used in production.
• Communicate with customers on order status, quotations, changes and confirmations, and handle complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and use KIWI system to achieve on-time deliveries.

Skills

Manufacturing environment experience

Data-entry experience

Corrugate box industry experience

Five years of customer relations

Action Oriented

Being Resilient

Customer Focus

Instills Trust

Education

High school diploma or GED

Job description

International Paper in Shakopee, MN is seeking a Customer Account Coordinator to support Sales, Manufacturing and Shipping by entering orders, communicating with customers and maintaining account data. You will work with KIWI system to manage deliveries and coordinate with production to meet deadlines for multiple small to medium customers with high complexity.

Responsibilities include handling orders, coordinating credits, maintaining data, and ensuring on-time execution across departments