Customer Service Assistant - Manufacturing

Sheboygan Paper Box Company; Sheboygan (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Sheboygan Paper Box Company is seeking a Customer Service Assistant to support customers and internal teams through the order and project process, ensuring accurate information and timely communication from initial request to production.

The role collaborates with sales and multiple departments to maintain service quality, coordinate project details, and improve overall efficiency in a manufacturing environment.

Qualifications

• High School diploma or GED required; Associate’s or Bachelor’s degree in a business-related field preferred.
• Minimum of 3 years of customer service experience; manufacturing environment experience preferred.
• Packaging industry experience is a plus.
• Valid driver’s license required.

Responsibilities

• Customer & Project Coordination: Collect and accurately enter customer specifications into the ERP system to release production orders.
• Administrative & Office Support: Answer incoming calls and assist with front desk/security screening; maintain electronic records and documentation.
• Communications: Coordinate customer artwork, proofs, and design requirements; communicate and process order changes.
• Vendor Relations: Assist with inventory reporting and Vendor Managed Inventory (VMI) coordination; provide backup support as needed.

Skills

Customer Service

Detail Orientation

Multi-tasking

Communication

MS Office

ERP Systems

Order Entry

Education

High School diploma or GED

Tools

ERP Systems

Job description

Customer Service Assistant - Manufacturing

Sheboygan Paper Box Company is hiring for a Customer Service Assistant to support our customers and internal teams throughout the order and project process. This role plays a key part in ensuring customer satisfaction by coordinating project details, managing order information, and helping move customer projects from initial request through production.

This position works closely with customers, sales, and multiple departments across the company to ensure accuracy, efficiency, and a high level of service.

Key Responsibilities

Customer & Project Coordination

• Collect and accurately enter customer specifications into the ERP system to release production orders
• Support Sales and Project teams with quotes, samples, and project tracking
• Coordinate customer artwork, proofs, and structural design requirements
• Communicate and process order changes with internal teams and customers
• Assist with customer-specific services such as inventory reporting and Vendor Managed Inventory (VMI) coordination
• Provide backup support for Customer Project Specialist as needed

Administrative & Office Support

• Answer incoming calls and assist with front desk/security screening
• Maintain electronic records, files, and documentation
• Organize job packets, job cost folders, and quote files
• Maintain vendor Certificates of Insurance (COIs)
• Create and manage employee security badges and system access
• Post updates to internal communication platforms
• Assist with additional administrative tasks as needed

Qualifications

• High School diploma or GED required; Associate’s or Bachelor’s degree in a business-related field (preferred)
• Minimum of 3 years of customer service experience; customer service experience in manufacturing environment is preferred
• Packaging industry experience is a plus
• Valid driver’s license required

Skills & Competencies

• Strong attention to detail and accuracy
• Excellent communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with a proactive approach
• Ability to work both independently and as part of a team
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Experience with ERP systems and order entry processes preferred