Customer Programs Operations Analyst

TEKsystems; United States; Hybrid; USD 51,000 - 55,000; Full time

Job summary

TEKsystems is seeking a detail-oriented Business Operations Analyst to support customer enrollment and billing programs for a major utility provider. You will manage enrollments, validate data, support reporting efforts, process payments, and coordinate with internal teams and third-party vendors.

The role requires a Bachelor's degree and 4+ years in business analysis or operations, with advanced Excel skills and experience in data validation and reconciliation.

Qualifications

• Bachelor's degree in Business, Economics, Marketing, or a related field.
• 4+ years of experience in business analysis, operations, billing, payment processing, or program support.
• Advanced Microsoft Excel skills, including Pivot Tables and reporting.
• Experience with data validation, reconciliation, and process improvement.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Review and validate customer enrollment applications and eligibility requirements.
• Process enrollments and maintain accurate enrollment records.
• Track and report on customer participation, billing, and payment activity.
• Support payment processing and reconciliation for customers, vendors, and contractors.
• Analyze data and ensure accuracy across multiple systems.
• Coordinate with internal stakeholders and external partners to resolve issues and improve processes.
• Assist with reporting, metrics tracking, and operational improvements.

Skills

Pivot Tables

Data validation

Reconciliation

Process improvement

Analytical thinking

Organization skills

Communication skills

Multitasking

Education

Bachelor's degree in Business, Economics, Marketing, or a related field

Tools

SAP

Power BI

Access

SAS

Job description

Position Overview

We are seeking a detail-oriented Business Operations Analyst to support a customer enrollment and billing program for a leading utility provider. This role will be responsible for managing customer enrollments, validating data, supporting reporting efforts, processing payments, and coordinating with internal teams and third-party vendors.

Key Responsibilities

• Review and validate customer enrollment applications and eligibility requirements.
• Process enrollments and maintain accurate enrollment records.
• Track and report on customer participation, billing, and payment activity.
• Support payment processing and reconciliation for customers, vendors, and contractors.
• Analyze data and ensure accuracy across multiple systems.
• Coordinate with internal stakeholders and external partners to resolve issues and improve processes.
• Assist with reporting, metrics tracking, and operational improvements.

Required Qualifications

• Bachelor's degree in Business, Economics, Marketing, or a related field.
• 4+ years of experience in business analysis, operations, billing, payment processing, or program support.
• Advanced Microsoft Excel skills, including Pivot Tables and reporting.
• Experience with data validation, reconciliation, and process improvement.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Utility industry experience is a plus.
• Experience with customer programs, billing operations, or payment administration.
• Knowledge of SAP, Power BI, Access, or SAS.
• Experience working with large datasets and identifying trends.
• Regulated industries such as utilities, financial services, or energy.

Ideal Candidate

A strong fit for this role has experience in Business Operations, Program Administration, Billing, Payment Processing, Customer Enrollment, or Business Analysis and enjoys working with data, improving processes, and collaborating with multiple stakeholders.

Duration: Contract through December 2027 with potential for extension.

Job Type & Location

This is a Contract position based out of Rosemead, CA.

Pay and Benefits

The pay range for this position is $37.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Rosemead,CA.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.