Customer Programs Operations Analyst

TEKsystems; Rosemead (CA); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off/Leave

Job summary

TEKsystems is seeking an experienced Business Analyst to support customer enrollment, payment operations, and reporting for a large-scale utility pricing pilot. You will manage enrollment processes, validate eligibility, oversee payments, and ensure data accuracy.

The ideal candidate will analyze large datasets, collaborate across teams, and drive process improvements in a regulated environment. This is a hybrid role based in Rosemead, CA with in-office Wednesdays and Thursdays.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 4+ years of business analysis experience.
• Strong experience with operational reporting, tracking, and business process analysis.
• Advanced Excel skills: Pivot Tables, Data validation, Reporting and analysis, Large dataset management.
• Experience with payment processing, reconciliation, and operational workflows.
• Excellent communication and stakeholder management skills; thrives in a fast-paced, deadline-driven environment.

Responsibilities

• Review, verify, and validate enrollment submissions from account managers.
• Conduct eligibility assessments and enroll qualified customers.
• Communicate enrollment status updates to stakeholders.
• Serve as SME for the program's automated enrollment and billing platform.
• Extract, validate, analyze, and report enrollment and billing data.
• Partner with third-party vendors to identify defects and support enhancements.
• Manage manual enrollment activities for Automation Service Providers (ASPs).
• Oversee payment operations, processing, reconciliation, and partner compensation tracking.
• Develop and maintain operational reports and dashboards on enrollment, billing, and performance.
• Track metrics: enrollment volumes, MW enrolled, benefiter vs non-benefiter, billing status, trends.
• Identify process improvements and operational efficiencies.
• Support budget tracking, reporting, and forecasting.
• Create and maintain pivot tables, charts, graphs, and executive reporting materials.

Skills

Business Analysis

Operations Analysis

Microsoft Excel (Advanced)

Pivot Tables

Data Validation

Reporting & Analytics

Payment Processing

Reconciliation

Stakeholder Management

Communication

Deadline-driven

Education

Bachelor's degree or equivalent professional experience

Tools

SAP

Power BI

SAS

Business Intelligence Platforms

Job description

Location: Irwindale, CA (Hybrid)

Schedule: In-office Wednesdays and Thursdays

Address: 6040 Irwindale Avenue, Irwindale, CA 91702

Overview

We are seeking an experienced Business Analyst to support customer enrollment, payment operations, and reporting activities for a large-scale utility pricing pilot program. This role will play a critical part in managing customer enrollment processes, validating participant eligibility, overseeing payment and reconciliation activities, and ensuring the accuracy of operational data and reporting.

The ideal candidate will have strong analytical capabilities, experience working with large datasets, and a background in utility, billing, payment, or other regulated environments. This is an excellent opportunity for a detail-oriented professional who enjoys process improvement, cross-functional collaboration, and data-driven decision making.

Key Responsibilities

• Review, verify, and validate customer enrollment submissions received from account managers.
• Conduct eligibility assessments and submit qualified customers for program enrollment.
• Communicate enrollment status updates to internal and external stakeholders.
• Serve as a subject matter expert (SME) for the program's automated enrollment and billing platform.
• Extract, validate, analyze, and report on enrollment and billing data to ensure accuracy and integrity.
• Partner with third-party vendors and platform providers to identify system defects, amplify issues, and support enhancements.
• Manage manual enrollment activities for Automation Service Providers (ASPs).
• Oversee payment operations, including processing, reconciliation, and performance-based compensation tracking for third-party partners.
• Develop and maintain operational reports and dashboards related to enrollment activity, billing status, and program performance.
• Track key metrics, including:
• Customer enrollment volumes
• Megawatts (MW) enrolled
• Benefiter vs. non-benefiter participation
• Billing and payment status
• Program performance trends
• Identify process improvement opportunities and recommend operational efficiencies.
• Support budget tracking, reporting, and forecasting activities as needed.
• Create and maintain pivot tables, charts, graphs, and executive reporting materials.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 4+ years of business analysis experience.
• Strong experience with operational reporting, tracking, and business process analysis.
• Advanced Microsoft Excel skills, including:
  • Pivot Tables
  • Data validation
  • Reporting and analysis
  • Large dataset management
• Experience with payment processing, reconciliation, and operational workflows.
• Strong analytical and problem-solving skills with the ability to identify trends and provide data-driven recommendations.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Experience with customer programs, billing operations, or utility industry programs.
• Familiarity with SAP billing and/or payment systems.
• Experience using analytical and reporting tools such as:
  • Power BI
  • SAS
  • Similar business intelligence platforms
• Experience working with budgets and financial tracking.
• Experience managing large datasets consisting of hundreds of thousands of records/accounts.
• Knowledge of business process improvement methodologies.
• Experience working with third-party vendors and external partners.

Technical Skills

• Business Analysis
• Operations Analysis
• Microsoft Excel (Advanced)
• Pivot Tables
• Reporting & Analytics
• SAP
• SAS
• Power BI
• Payment Processing & Reconciliation
• Data Entry & Data Validation
• Business Process Improvement
• Performance Tracking & Metrics Reporting

Soft Skills

• Strong attention to detail
• Leadership and influencing skills
• Negotiation and stakeholder management
• Effective communication
• High ethical standards
• Continuous learning mindset
• Ability to manage competing priorities and deadlines

Job Type & Location

This is a Contract position based out of Rosemead, CA.

Pay and Benefits

The pay range for this position is $37.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Rosemead, CA.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.