Customer Programs Leader — Contracts & Accounts

Incora group; Austin (TX); On-site; Full time

Benefits offered by this job

Competitive compensation

8 paid holidays

401(k) with company match

Employee discount portal via PerkSpot

Job summary

A leading supply chain solutions business in Austin is looking for a Customer Program Specialist to manage customer accounts and contracts. You will build relationships, resolve issues, and ensure that customer needs are met. The ideal candidate has a high school diploma and 3–5 years of relevant experience, preferably in the aerospace industry. This position offers competitive compensation and benefits including paid holidays, flexible working hours, and growth opportunities.

Qualifications

• 3–5 years of combined Sales and Customer Service experience, ideally in aerospace.
• Strong ability to manage complex customer accounts.
• Proven success in root cause analysis and customer issue resolution.

Responsibilities

• Build and maintain strong relationships with external customers.
• Respond to customer inquiries regarding order status and delivery.
• Process and prioritize incoming orders to meet delivery requirements.

Skills

Customer service mindset

Organizational skills

Problem-solving

Attention to detail

Education

High School Diploma or GED

Bachelor's degree in Business, Accounting/Finance, Marketing, or Supply Chain

Tools

Microsoft Office

Job description

A leading supply chain solutions business in Austin is looking for a Customer Program Specialist to manage customer accounts and contracts. You will build relationships, resolve issues, and ensure that customer needs are met. The ideal candidate has a high school diploma and 3–5 years of relevant experience, preferably in the aerospace industry. This position offers competitive compensation and benefits including paid holidays, flexible working hours, and growth opportunities.