Customer Programs Lead – Manufacturing & Supply Chain

Celestica Inc.; Maple Grove (MN); On-site; USD 96,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short and long term disability

Life insurance

Voluntary benefits

401k plan with company match

Job summary

Celestica Inc. in Maple Grove, MN is seeking a Customer Program Manager to serve as the primary interface between the customer and the company for managing programs and projects, ensuring on-time product deliveries and schedule adherence.

You will work with teams to track progress, resolve issues, and report performance for reviews. The role requires 5–7 years of relevant experience, a related bachelor's degree, and deep knowledge of manufacturing processes, SCM, and PCB contracting.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• Five to seven years of relevant experience.
• Experience managing programs for customer accounts.
• Knowledge of manufacturing processes, SCM, PCB pricing and contracting.

Responsibilities

• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
• Works as a member of teams responsible for day-to-day activities of customer accounts to ensure product deliveries are on time and that projects/programs are on schedule.
• Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Receives and resolves customer issues and complaints.
• Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials).
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Education

Bachelor's degree in related field or equivalent combination of education and experience

Job description

Celestica Inc. in Maple Grove, MN is seeking a Customer Program Manager to serve as the primary interface between the customer and the company for managing programs and projects, ensuring on-time product deliveries and schedule adherence.

You will work with teams to track progress, resolve issues, and report performance for reviews. The role requires 5–7 years of relevant experience, a related bachelor's degree, and deep knowledge of manufacturing processes, SCM, and PCB contracting.